Can't load software



redwood
07-10-2005, 12:41 AM
I use a software called network viewer ( a cctv video player ) for my work
and have installed it on several pc's. It'll will not install on my new
laptop. The setup program will goto my desktop but when I try to install the
setup, I'll get the hourglass for 20 seconds and then it goes away. I am
logged on as the administrator. Can anyone help me.

Thank you!
Randy

Anando [MS-MVP]
07-10-2005, 12:41 AM
Hi,

Since this is a third-party software, you might be better off asking the tech-support of the
specific software vendor about this issue.

--

Anando
Microsoft MVP- Windows Shell/User
http://www.microsoft.com/mvp
http://www.mvps.org

In memory of Alex Nichol
http://www.microsoft.com/windowsxp/expertzone/meetexperts/nichol.mspx

Folder customizations
http://newdelhi.sancharnet.in/minku

Protect your PC!
http://www.microsoft.com/protect


"redwood" <redwood@discussions.microsoft.com> wrote in message
news:ED23B6E2-7703-4A70-9C9F-58E075479B25@microsoft.com...
>I use a software called network viewer ( a cctv video player ) for my work
> and have installed it on several pc's. It'll will not install on my new
> laptop. The setup program will goto my desktop but when I try to install the
> setup, I'll get the hourglass for 20 seconds and then it goes away. I am
> logged on as the administrator. Can anyone help me.
>
> Thank you!
> Randy

redwood
07-10-2005, 12:43 AM
I've spoke with tech support, they told me their software is made for and
works on all windows applications. I also met a rep in the field, this is the
first he has heard of the network viewer not working with windows xp

"Anando [MS-MVP]" wrote:

> Hi,
>
> Since this is a third-party software, you might be better off asking the tech-support of the
> specific software vendor about this issue.
>
> --
>
> Anando
> Microsoft MVP- Windows Shell/User
> http://www.microsoft.com/mvp
> http://www.mvps.org
>
> In memory of Alex Nichol
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/nichol.mspx
>
> Folder customizations
> http://newdelhi.sancharnet.in/minku
>
> Protect your PC!
> http://www.microsoft.com/protect
>
>
> "redwood" <redwood@discussions.microsoft.com> wrote in message
> news:ED23B6E2-7703-4A70-9C9F-58E075479B25@microsoft.com...
> >I use a software called network viewer ( a cctv video player ) for my work
> > and have installed it on several pc's. It'll will not install on my new
> > laptop. The setup program will goto my desktop but when I try to install the
> > setup, I'll get the hourglass for 20 seconds and then it goes away. I am
> > logged on as the administrator. Can anyone help me.
> >
> > Thank you!
> > Randy
>
>
>

Malke
07-10-2005, 12:43 AM
redwood wrote:

> I've spoke with tech support, they told me their software is made for
> and works on all windows applications. I also met a rep in the field,
> this is the first he has heard of the network viewer not working with
> windows xp
>

Then there is an issue with that particular model laptop and the
third-party software. Perhaps there is a driver conflict, or OEM
software conflict, or... This is something for your third-party
software company to figure out. Ask for a higher tier tech support and
be prepared to give them the specs of your laptop.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User


Can't load software