Re: WXP SP2 Firewall not started



Tim Brown
07-09-2005, 11:40 PM
I think I have found the resolution to the problem. It would appear that I
have installed more than I need to into the registry instead of just the
AssumeUDP value which allows a VPN connection in WXP SP2. Whoops! You can
now close this call.

"Amanda Wang [MSFT]" <v-amanwa@online.microsoft.com> wrote in message
news:fTNkvdIVFHA.388@TK2MSFTNGXA01.phx.gbl...
> Hello,
>
> Thanks for your update.
>
> First, I agree with you that the issue maybe caused by the Toshiba's
> drivers. Therefore, you can uninstall the drives and reinstall them to
> check the issue again.
>
> Second, I want to know if you have tried my previous suggestions.
> Especially resetting the winsock steps.
>
> Third, you also can try to use clean boot to check if the issue is caused
> by some other third party applications or services as following:
>
> Please follow this suggestion to narrow down this problem:
>
> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> 3. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> 4. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services. *note that please make sure that you do not uncheck the
> Microsoft
> services.
>
> 5. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> 6. After restarting, please check whether this issue will reoccur.
>
> If this issue does NOT reoccur following the Selective Startup, please
> continue these steps to find the exact cause:
>
> 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
> quotation marks), and click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click the
> Startup
> tab or the Services tab.
>
> 3. Add one check mark at a time to the entries under the Startup tab or
> the
> Services tab, and then restart each time to see if the additional entry
> reproduces the original problem.
>
> At last, if the issue only occurs on the OEM Windows XP installation
> version, you can also consult the issue with Toshiba to see if they have
> encountered the similar issue before.
>
> HTH! If there is any update, please feel free to let me know.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ====================================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================================
>
> --------------------
>>From: "Tim Brown" <technet@ids.ac.uk>
>>References: <Okzvt1ySFHA.3684@TK2MSFTNGP10.phx.gbl>
> <OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl>
> <##DyJw8SFHA.3980@TK2MSFTNGP12.phx.gbl>
> <Rom$ds9SFHA.2184@TK2MSFTNGXA01.phx.gbl>
>>Subject: Re: WXP SP2 Firewall not started
>>Date: Thu, 5 May 2005 16:30:11 +0100
>>Lines: 144
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: <#dDuWeYUFHA.2124@TK2MSFTNGP14.phx.gbl>
>>Newsgroups: microsoft.public.windowsxp.general
>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:382015
>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>
>>I have now discovered that the problem is caused by the fix for IPSEC
> NAT-T
>>and WXP SP2 Kb885407. As soon as this registry key is installed and the
>>laptop restarted the network connection is lost and the firewall will not
>>start. The firewall cannot be started manually, ipconfig is not
> recognized
>>and it is not possible to ping the network. The only way to recover from
>>this is to run a WXP SP2 repair. However, we have had one machine that
>>appeared to be working (firewall, network, ipconfig and VPN) after the
>>repair but then it suddenly lost the network connection again. I then
>>deleted the registry key for VPN connections and repaired the OS which
> then
>>allowed the firewall to start and network connectivity but this means that
>>connectivity on our VPN will not work. We have installed SP2 to all our
>>desktop PC's with the same VPN registry key without experiencing this
>>problem so I am beginning to think there might be some kind of conflict
> with
>>Toshiba's drivers.
>>
>>What do you think?
>>
>>"Amanda Wang [MSFT]" <v-amanwa@online.microsoft.com> wrote in message
>>news:Rom$ds9SFHA.2184@TK2MSFTNGXA01.phx.gbl...
>>> Hi Tim,
>>>
>>> Thanks for your post.
>>>
>>> I understand that you have Windows XP operation system which is from the
>>> original manufacturers on Toshiba laptops and installed the SP2 from an
>>> official MS CD. Now the issue is that the firewall service cannot start
>>> automatically on startup.
>>>
>>> First, please help me confirm the following questions so that I can
>>> isolate
>>> the issue and perform further research on it:
>>>
>>> 1. You mentioned that the reason is that IP stack does not load so the
>>> OS
>>> cannot brose the network. Is this error information? If so, please
>>> help
>>> me collect the screen shot of the error information and send to me at
>>> v-amanwa@microsoft.com.
>>>
>>> To take a screen shot
>>> ---------------------
>>> a. Press the Pr Scrn key once on the keyboard when the error message
>>> appears.
>>> b. Click Start, go to Run, enter MSPAINT in the open dialog box, and
>>> then
>>> Click OK.
>>> c. Use Ctrl + V to paste the screenshot to the canvas.
>>> d. From the File menu, go to Save and save it as a JPG file.
>>> e. Send the JPG file to me as an attachment.
>>>
>>> 2. Do all Toshiba laptops with SP2 have the same issue?
>>>
>>> 3. After starting the operation system and go to Start-> Run-> enter
>>> "services.msc", can you start Windows Firewall/Internet Connection
> Sharing
>>> (ICS) service manually? If not, is there any error information? If so,
>>> same to catch a screen shot and send to me.
>>>
>>> 4. Go to Start-> Run-> enter "eventvwr" and check if there are some
>>> event
>>> logs related this and post here.
>>>
>>> Second, you have tried the KB892199 but no success. I would give my
>>> suggestions on this issue:
>>> 1. I found another related KB as following and you can refer to it:
>>>
>>> 892504 The Windows Firewall service in Windows XP Service Pack 2, in
>>> Windows XP
>>> http://support.microsoft.com/?id=892504
>>>
>>> 2. Based on my experience, the issue also can be caused by a winsock
>>> corruption. Therefore, I suggest perform a winsock reset.
>>>
>>> a. Go to the command prompt and then type the command "Netsh winsock
>>> reset"\
>>> Got a message saying that to complete the reset Restart your computer
>>> restart the computer and then reinstall tcpip
>>> b. Go to Folder options and to tab named view
>>> c. Choose the options to show hidden files and folders
>>> d. Apply the settings and the open the network connection window
>>> e. And right click on the network connection and then try to install
>>> Tcp/ip
>>> from there
>>> f. Restarted the computer and check the issue.
>>>
>>> HTH!
>>>
>>> Thanks & Regards
>>>
>>> Amanda Wang [MSFT]
>>>
>>> Microsoft Online Partner Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ====================================================================
>>>
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>>
>>> =====================================================================
>>>
>>> --------------------
>>>>From: "Tim Brown" <technet@ids.ac.uk>
>>>>References: <Okzvt1ySFHA.3684@TK2MSFTNGP10.phx.gbl>
>>> <OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl>
>>>>Subject: Re: WXP SP2 Firewall not started
>>>>Date: Thu, 28 Apr 2005 09:25:09 +0100
>>>>Lines: 23
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Response
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>Message-ID: <##DyJw8SFHA.3980@TK2MSFTNGP12.phx.gbl>
>>>>Newsgroups: microsoft.public.windowsxp.general
>>>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:377098
>>>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>>>
>>>>No the Toshiba does not have any other firewall
>>>>
>>>>"Steve N." <Steve_N@nunya.biz.nes> wrote in message
>>>>news:OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl...
>>>>> Tim Brown wrote:
>>>>>
>>>>>> We are currently cutting a new image for Toshiba laptops with WXP
>>>>>> SP2.
>>>>>> The image came from the original manufacturers cut and we installed
> the
>>>>>> SP2 from an official MS CD. The problem we have is that the firewall
>>>>>> service does not start on startup and therefore the IP stack does not
>>>>>> load so the OS cannot browse the network.
>>>>>>
>>>>>> I have tried several 'so called' fixes none of which has been
>>> successful
>>>>>> including KB892199. We have installed SP2 on all our desktop PC's
>>>>>> and
>>>>>> have not experienced this problem.
>>>>>>
>>>>>> Any ideas
>>>>>
>>>>> Did the Toshiba come with any other firewall installed?
>>>>>
>>>>> Steve
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>

Amanda Wang [MSFT]
07-09-2005, 11:41 PM
Hello Tim,

Thanks for your update.

I'm very glad to hear the issue has been resolved. If you have any other
questions in the future, please feel free to let us know. You are always
welcome.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================================

--------------------
>From: "Tim Brown" <technet@ids.ac.uk>
>References: <Okzvt1ySFHA.3684@TK2MSFTNGP10.phx.gbl>
<OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl>
<##DyJw8SFHA.3980@TK2MSFTNGP12.phx.gbl>
<Rom$ds9SFHA.2184@TK2MSFTNGXA01.phx.gbl>
<#dDuWeYUFHA.2124@TK2MSFTNGP14.phx.gbl>
<fTNkvdIVFHA.388@TK2MSFTNGXA01.phx.gbl>
>Subject: Re: WXP SP2 Firewall not started
>Date: Mon, 23 May 2005 16:03:01 +0100
>Lines: 261
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>Message-ID: <OIJ4Rj6XFHA.712@TK2MSFTNGP14.phx.gbl>
>Newsgroups: microsoft.public.windowsxp.general
>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:393980
>X-Tomcat-NG: microsoft.public.windowsxp.general
>
>I think I have found the resolution to the problem. It would appear that
I
>have installed more than I need to into the registry instead of just the
>AssumeUDP value which allows a VPN connection in WXP SP2. Whoops! You
can
>now close this call.
>
>"Amanda Wang [MSFT]" <v-amanwa@online.microsoft.com> wrote in message
>news:fTNkvdIVFHA.388@TK2MSFTNGXA01.phx.gbl...
>> Hello,
>>
>> Thanks for your update.
>>
>> First, I agree with you that the issue maybe caused by the Toshiba's
>> drivers. Therefore, you can uninstall the drives and reinstall them to
>> check the issue again.
>>
>> Second, I want to know if you have tried my previous suggestions.
>> Especially resetting the winsock steps.
>>
>> Third, you also can try to use clean boot to check if the issue is caused
>> by some other third party applications or services as following:
>>
>> Please follow this suggestion to narrow down this problem:
>>
>> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>> (without the quotation marks). Click OK.
>>
>> 2. In the System Configuration Utility (MSConfig) window, click to select
>> the Selective Startup button.
>>
>> 3. Click to clear the check mark from the "Load startup items" below
>> Selective Startup.
>>
>> 4. Click the Services tab, click to check the "Hide All Microsoft
>> Services"
>> box, and remove all the check marks from the remained Non-Microsoft
>> Services. *note that please make sure that you do not uncheck the
>> Microsoft
>> services.
>>
>> 5. Click OK to close the MSConfig window. Click Yes when you are asked to
>> restart your computer in order to enable the changes.
>>
>> 6. After restarting, please check whether this issue will reoccur.
>>
>> If this issue does NOT reoccur following the Selective Startup, please
>> continue these steps to find the exact cause:
>>
>> 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
>> quotation marks), and click OK.
>>
>> 2. In the System Configuration Utility (MSConfig) window, click the
>> Startup
>> tab or the Services tab.
>>
>> 3. Add one check mark at a time to the entries under the Startup tab or
>> the
>> Services tab, and then restart each time to see if the additional entry
>> reproduces the original problem.
>>
>> At last, if the issue only occurs on the OEM Windows XP installation
>> version, you can also consult the issue with Toshiba to see if they have
>> encountered the similar issue before.
>>
>> HTH! If there is any update, please feel free to let me know.
>>
>> Thanks & Regards
>>
>> Amanda Wang [MSFT]
>>
>> Microsoft Online Partner Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ====================================================================
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>>
>> =====================================================================
>>
>> --------------------
>>>From: "Tim Brown" <technet@ids.ac.uk>
>>>References: <Okzvt1ySFHA.3684@TK2MSFTNGP10.phx.gbl>
>> <OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl>
>> <##DyJw8SFHA.3980@TK2MSFTNGP12.phx.gbl>
>> <Rom$ds9SFHA.2184@TK2MSFTNGXA01.phx.gbl>
>>>Subject: Re: WXP SP2 Firewall not started
>>>Date: Thu, 5 May 2005 16:30:11 +0100
>>>Lines: 144
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>X-RFC2646: Format=Flowed; Original
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>Message-ID: <#dDuWeYUFHA.2124@TK2MSFTNGP14.phx.gbl>
>>>Newsgroups: microsoft.public.windowsxp.general
>>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:382015
>>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>>
>>>I have now discovered that the problem is caused by the fix for IPSEC
>> NAT-T
>>>and WXP SP2 Kb885407. As soon as this registry key is installed and the
>>>laptop restarted the network connection is lost and the firewall will not
>>>start. The firewall cannot be started manually, ipconfig is not
>> recognized
>>>and it is not possible to ping the network. The only way to recover from
>>>this is to run a WXP SP2 repair. However, we have had one machine that
>>>appeared to be working (firewall, network, ipconfig and VPN) after the
>>>repair but then it suddenly lost the network connection again. I then
>>>deleted the registry key for VPN connections and repaired the OS which
>> then
>>>allowed the firewall to start and network connectivity but this means
that
>>>connectivity on our VPN will not work. We have installed SP2 to all our
>>>desktop PC's with the same VPN registry key without experiencing this
>>>problem so I am beginning to think there might be some kind of conflict
>> with
>>>Toshiba's drivers.
>>>
>>>What do you think?
>>>
>>>"Amanda Wang [MSFT]" <v-amanwa@online.microsoft.com> wrote in message
>>>news:Rom$ds9SFHA.2184@TK2MSFTNGXA01.phx.gbl...
>>>> Hi Tim,
>>>>
>>>> Thanks for your post.
>>>>
>>>> I understand that you have Windows XP operation system which is from
the
>>>> original manufacturers on Toshiba laptops and installed the SP2 from an
>>>> official MS CD. Now the issue is that the firewall service cannot
start
>>>> automatically on startup.
>>>>
>>>> First, please help me confirm the following questions so that I can
>>>> isolate
>>>> the issue and perform further research on it:
>>>>
>>>> 1. You mentioned that the reason is that IP stack does not load so the
>>>> OS
>>>> cannot brose the network. Is this error information? If so, please
>>>> help
>>>> me collect the screen shot of the error information and send to me at
>>>> v-amanwa@microsoft.com.
>>>>
>>>> To take a screen shot
>>>> ---------------------
>>>> a. Press the Pr Scrn key once on the keyboard when the error message
>>>> appears.
>>>> b. Click Start, go to Run, enter MSPAINT in the open dialog box, and
>>>> then
>>>> Click OK.
>>>> c. Use Ctrl + V to paste the screenshot to the canvas.
>>>> d. From the File menu, go to Save and save it as a JPG file.
>>>> e. Send the JPG file to me as an attachment.
>>>>
>>>> 2. Do all Toshiba laptops with SP2 have the same issue?
>>>>
>>>> 3. After starting the operation system and go to Start-> Run-> enter
>>>> "services.msc", can you start Windows Firewall/Internet Connection
>> Sharing
>>>> (ICS) service manually? If not, is there any error information? If
so,
>>>> same to catch a screen shot and send to me.
>>>>
>>>> 4. Go to Start-> Run-> enter "eventvwr" and check if there are some
>>>> event
>>>> logs related this and post here.
>>>>
>>>> Second, you have tried the KB892199 but no success. I would give my
>>>> suggestions on this issue:
>>>> 1. I found another related KB as following and you can refer to it:
>>>>
>>>> 892504 The Windows Firewall service in Windows XP Service Pack 2, in
>>>> Windows XP
>>>> http://support.microsoft.com/?id=892504
>>>>
>>>> 2. Based on my experience, the issue also can be caused by a winsock
>>>> corruption. Therefore, I suggest perform a winsock reset.
>>>>
>>>> a. Go to the command prompt and then type the command "Netsh winsock
>>>> reset"\
>>>> Got a message saying that to complete the reset Restart your computer
>>>> restart the computer and then reinstall tcpip
>>>> b. Go to Folder options and to tab named view
>>>> c. Choose the options to show hidden files and folders
>>>> d. Apply the settings and the open the network connection window
>>>> e. And right click on the network connection and then try to install
>>>> Tcp/ip
>>>> from there
>>>> f. Restarted the computer and check the issue.
>>>>
>>>> HTH!
>>>>
>>>> Thanks & Regards
>>>>
>>>> Amanda Wang [MSFT]
>>>>
>>>> Microsoft Online Partner Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>>
>>>> ====================================================================
>>>>
>>>> When responding to posts, please "Reply to Group" via your newsreader
so
>>>> that others may learn and benefit from your issue.
>>>>
>>>> =====================================================================
>>>>
>>>> --------------------
>>>>>From: "Tim Brown" <technet@ids.ac.uk>
>>>>>References: <Okzvt1ySFHA.3684@TK2MSFTNGP10.phx.gbl>
>>>> <OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl>
>>>>>Subject: Re: WXP SP2 Firewall not started
>>>>>Date: Thu, 28 Apr 2005 09:25:09 +0100
>>>>>Lines: 23
>>>>>X-Priority: 3
>>>>>X-MSMail-Priority: Normal
>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>>X-RFC2646: Format=Flowed; Response
>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>>Message-ID: <##DyJw8SFHA.3980@TK2MSFTNGP12.phx.gbl>
>>>>>Newsgroups: microsoft.public.windowsxp.general
>>>>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:377098
>>>>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>>>>
>>>>>No the Toshiba does not have any other firewall
>>>>>
>>>>>"Steve N." <Steve_N@nunya.biz.nes> wrote in message
>>>>>news:OM5mD61SFHA.3636@TK2MSFTNGP14.phx.gbl...
>>>>>> Tim Brown wrote:
>>>>>>
>>>>>>> We are currently cutting a new image for Toshiba laptops with WXP
>>>>>>> SP2.
>>>>>>> The image came from the original manufacturers cut and we installed
>> the
>>>>>>> SP2 from an official MS CD. The problem we have is that the
firewall
>>>>>>> service does not start on startup and therefore the IP stack does
not
>>>>>>> load so the OS cannot browse the network.
>>>>>>>
>>>>>>> I have tried several 'so called' fixes none of which has been
>>>> successful
>>>>>>> including KB892199. We have installed SP2 on all our desktop PC's
>>>>>>> and
>>>>>>> have not experienced this problem.
>>>>>>>
>>>>>>> Any ideas
>>>>>>
>>>>>> Did the Toshiba come with any other firewall installed?
>>>>>>
>>>>>> Steve
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>
>
>
>


Re: WXP SP2 Firewall not started