Unread e-mail count doesn't match Outlook



John the Builder
07-10-2005, 12:39 AM
The number of e-mail that are reported unread by Win XP doesn't match the
number I find in outlook.

How do I find the missing e-mail, or reconcile the difference?
--
John the Builder

Carey Frisch [MVP]
07-10-2005, 12:39 AM
Download and install TweakUI:

Microsoft PowerToys for Windows XP (TweakUI)
http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx

After installing, go to Start > Programs > PowerToys for Windows XP >
TweakUI. Expand "Logon" and uncheck "Show unread mail on Welcome screen".

Note: Unread message alerts may indicate you have unread messages not only
in Outlook Express, but Hotmail and/or MSN email accounts as well.

Overview of the Mail Notification Display on the Windows XP Welcome Screen
http://support.microsoft.com/default.aspx?scid=kb;en-us;304148

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"John the Builder" wrote:

| The number of e-mail that are reported unread by Win XP doesn't match the
| number I find in outlook.
|
| How do I find the missing e-mail, or reconcile the difference?
| --
| John the Builder

NobodyMan
07-10-2005, 12:40 AM
On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
<JohntheBuilder@discussions.microsoft.com> wrote:

>The number of e-mail that are reported unread by Win XP doesn't match the
>number I find in outlook.
>
>How do I find the missing e-mail, or reconcile the difference?

Do you mean Outlook Express? I don't think the Welcome screen,
displaying this information, ties into Outlook.

IanRoy
07-10-2005, 12:54 AM
Outlook 2003 does. Unfortunately, I've also just run into the bug where the
number shown on the welcome screen does not match the actual number of
e-mails. I went into the registry to change the number to zero. That worked.
Sent myself an e-mail. It showed up on the Welcome Screen. I read and deleted
the e-mail. It still shows on the Welcome Screen. Grrr. Not sure from the
posts I've read whether Tweak UI can repair this, or whether it can only
disable the Welcome Screen count entirely.

"NobodyMan" wrote:

> On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
> <JohntheBuilder@discussions.microsoft.com> wrote:
>
> >The number of e-mail that are reported unread by Win XP doesn't match the
> >number I find in outlook.
> >
> >How do I find the missing e-mail, or reconcile the difference?
>
> Do you mean Outlook Express? I don't think the Welcome screen,
> displaying this information, ties into Outlook.

PA Bear
07-10-2005, 12:54 AM
Compliments of Kelly:

Use TweakUI/Logon/Unread Mail and Repair/Unread Mail Count
http://www.microsoft.com/windowsxp/pro/downloads/powertoys.asp

Disable Unread Mail on the Welcome Screen (Line 100)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To remove an account or to change the count manually:

Start>Run>Regedit>navigate to this key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail\[Your
E-Mail Address]. In the right pane modify: Message Count, Change it to 0.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail. In
the right pane modify: MessageExpiryDays Change it to 0.

Overview of Mail Notification Display on WinXP Welcome Screen
http://support.microsoft.com/support/kb/articles/q304/1/48.asp
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

IanRoy wrote:
> Outlook 2003 does. Unfortunately, I've also just run into the bug where
> the number shown on the welcome screen does not match the actual number of
> e-mails. I went into the registry to change the number to zero. That
> worked. Sent myself an e-mail. It showed up on the Welcome Screen. I read
> and deleted the e-mail. It still shows on the Welcome Screen. Grrr. Not
> sure from the posts I've read whether Tweak UI can repair this, or
> whether it can only disable the Welcome Screen count entirely.
>
> "NobodyMan" wrote:
>
> > On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
> > <JohntheBuilder@discussions.microsoft.com> wrote:
> >
> > > The number of e-mail that are reported unread by Win XP doesn't match
> > > the number I find in outlook.
> > >
> > > How do I find the missing e-mail, or reconcile the difference?
> >
> > Do you mean Outlook Express? I don't think the Welcome screen,
> > displaying this information, ties into Outlook.

Kelly
07-10-2005, 12:54 AM
In addition, as I don't use Outlook, you may have/had this utility
installed. If so, start there and use the registry keys as checkpoints that
Bear provided. Good luck either way!

Outlook mail counter for Windows XP Welcome Screen (Line 273)
http://www.kellys-korner-xp.com/xp_tweaks.htm


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"IanRoy" <IanRoy@discussions.microsoft.com> wrote in message
news:52509DD0-00C0-498E-8E0E-94B6E60C6C11@microsoft.com...
> Outlook 2003 does. Unfortunately, I've also just run into the bug where
> the
> number shown on the welcome screen does not match the actual number of
> e-mails. I went into the registry to change the number to zero. That
> worked.
> Sent myself an e-mail. It showed up on the Welcome Screen. I read and
> deleted
> the e-mail. It still shows on the Welcome Screen. Grrr. Not sure from the
> posts I've read whether Tweak UI can repair this, or whether it can only
> disable the Welcome Screen count entirely.
>
> "NobodyMan" wrote:
>
>> On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
>> <JohntheBuilder@discussions.microsoft.com> wrote:
>>
>> >The number of e-mail that are reported unread by Win XP doesn't match
>> >the
>> >number I find in outlook.
>> >
>> >How do I find the missing e-mail, or reconcile the difference?
>>
>> Do you mean Outlook Express? I don't think the Welcome screen,
>> displaying this information, ties into Outlook.

IanRoy
07-10-2005, 12:54 AM
Thanks for the reply. I don't have that utility. The ability for Outlook to
show the mail count on the Welcome Screen is new for 2003, from what I've
read. Worked fine for nearly a year. Now I've got what seems to be a common
issue.

"Kelly" wrote:

> In addition, as I don't use Outlook, you may have/had this utility
> installed. If so, start there and use the registry keys as checkpoints that
> Bear provided. Good luck either way!
>
> Outlook mail counter for Windows XP Welcome Screen (Line 273)
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
>
> --
>
> All the Best,
> Kelly (MS-MVP)
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
>
>
> "IanRoy" <IanRoy@discussions.microsoft.com> wrote in message
> news:52509DD0-00C0-498E-8E0E-94B6E60C6C11@microsoft.com...
> > Outlook 2003 does. Unfortunately, I've also just run into the bug where
> > the
> > number shown on the welcome screen does not match the actual number of
> > e-mails. I went into the registry to change the number to zero. That
> > worked.
> > Sent myself an e-mail. It showed up on the Welcome Screen. I read and
> > deleted
> > the e-mail. It still shows on the Welcome Screen. Grrr. Not sure from the
> > posts I've read whether Tweak UI can repair this, or whether it can only
> > disable the Welcome Screen count entirely.
> >
> > "NobodyMan" wrote:
> >
> >> On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
> >> <JohntheBuilder@discussions.microsoft.com> wrote:
> >>
> >> >The number of e-mail that are reported unread by Win XP doesn't match
> >> >the
> >> >number I find in outlook.
> >> >
> >> >How do I find the missing e-mail, or reconcile the difference?
> >>
> >> Do you mean Outlook Express? I don't think the Welcome screen,
> >> displaying this information, ties into Outlook.
>
>
>

Kelly
07-10-2005, 12:54 AM
Most welcome and thanks for the feedback. Will make a note of this. :o)
Keep us posted and hope you find the fix soon.
--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"IanRoy" <IanRoy@discussions.microsoft.com> wrote in message
news:A5FA614F-9D33-4B98-8E68-B8C35C0D3896@microsoft.com...
> Thanks for the reply. I don't have that utility. The ability for Outlook
> to
> show the mail count on the Welcome Screen is new for 2003, from what I've
> read. Worked fine for nearly a year. Now I've got what seems to be a
> common
> issue.
>
> "Kelly" wrote:
>
>> In addition, as I don't use Outlook, you may have/had this utility
>> installed. If so, start there and use the registry keys as checkpoints
>> that
>> Bear provided. Good luck either way!
>>
>> Outlook mail counter for Windows XP Welcome Screen (Line 273)
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>
>>
>> --
>>
>> All the Best,
>> Kelly (MS-MVP)
>>
>> Troubleshooting Windows XP
>> http://www.kellys-korner-xp.com
>>
>>
>>
>> "IanRoy" <IanRoy@discussions.microsoft.com> wrote in message
>> news:52509DD0-00C0-498E-8E0E-94B6E60C6C11@microsoft.com...
>> > Outlook 2003 does. Unfortunately, I've also just run into the bug where
>> > the
>> > number shown on the welcome screen does not match the actual number of
>> > e-mails. I went into the registry to change the number to zero. That
>> > worked.
>> > Sent myself an e-mail. It showed up on the Welcome Screen. I read and
>> > deleted
>> > the e-mail. It still shows on the Welcome Screen. Grrr. Not sure from
>> > the
>> > posts I've read whether Tweak UI can repair this, or whether it can
>> > only
>> > disable the Welcome Screen count entirely.
>> >
>> > "NobodyMan" wrote:
>> >
>> >> On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
>> >> <JohntheBuilder@discussions.microsoft.com> wrote:
>> >>
>> >> >The number of e-mail that are reported unread by Win XP doesn't match
>> >> >the
>> >> >number I find in outlook.
>> >> >
>> >> >How do I find the missing e-mail, or reconcile the difference?
>> >>
>> >> Do you mean Outlook Express? I don't think the Welcome screen,
>> >> displaying this information, ties into Outlook.
>>
>>
>>

IanRoy
07-10-2005, 12:54 AM
Thanks, PA Bear;

I will be downloading Tweak UI shortly. There are two User Accounts on this
computer. The Welcome screen shows the correct number of unread mail for one
account, and incorrect for the other. One thing I noticed, looking at the
Registry keys in both accounts, at this location:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail

MessageExpiryDays is not there, in either user account. Not sure what this
would do except cause the alert to expire, so if I can get the count to be
correct, I probably don't need this. Am I correct?

When I modified the MessageCount (changed 1 to 0) in the malfunctioning user
account, I did not do anything to the TimeStamp. Should I have?

Many thanks for your help, and if you don't have time to answer these
questions, I stlll thank you.

-Ian.


"PA Bear" wrote:

> Compliments of Kelly:
>
> Use TweakUI/Logon/Unread Mail and Repair/Unread Mail Count
> http://www.microsoft.com/windowsxp/pro/downloads/powertoys.asp
>
> Disable Unread Mail on the Welcome Screen (Line 100)
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
> To remove an account or to change the count manually:
>
> Start>Run>Regedit>navigate to this key:
>
> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail\[Your
> E-Mail Address]. In the right pane modify: Message Count, Change it to 0.
>
> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail. In
> the right pane modify: MessageExpiryDays Change it to 0.
>
> Overview of Mail Notification Display on WinXP Welcome Screen
> http://support.microsoft.com/support/kb/articles/q304/1/48.asp
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> IanRoy wrote:
> > Outlook 2003 does. Unfortunately, I've also just run into the bug where
> > the number shown on the welcome screen does not match the actual number of
> > e-mails. I went into the registry to change the number to zero. That
> > worked. Sent myself an e-mail. It showed up on the Welcome Screen. I read
> > and deleted the e-mail. It still shows on the Welcome Screen. Grrr. Not
> > sure from the posts I've read whether Tweak UI can repair this, or
> > whether it can only disable the Welcome Screen count entirely.
> >
> > "NobodyMan" wrote:
> >
> > > On Sun, 22 May 2005 12:09:08 -0700, "John the Builder"
> > > <JohntheBuilder@discussions.microsoft.com> wrote:
> > >
> > > > The number of e-mail that are reported unread by Win XP doesn't match
> > > > the number I find in outlook.
> > > >
> > > > How do I find the missing e-mail, or reconcile the difference?
> > >
> > > Do you mean Outlook Express? I don't think the Welcome screen,
> > > displaying this information, ties into Outlook.


Unread e-mail count doesn't match Outlook