windows explorer crashes while browsing network



Matt Buxton
07-09-2005, 11:39 PM
Hi again

I have a machine installed with Windows XP Service Pack 2, all the latest
hotfixes, NOD32 Antivirus and Zonealarm firewall, and not much else.
Everything seems to be fine until I go and browse the network, I can see all
the other computers on the network but if I click on a share and open it up,
there is a couple of seconds pause then the hour glass appears, and a few
moments after that (no more than a second) I get the dreaded "Windows
Explorer has encountered a problem and needs to close. We are sorry for the
inconvenience" If I inspect the error report signiture it looks like this:

AppName: explorer.exe AppVer6.0.2900.2527 ModName: twext.dll Modver:
6.0.3800.2627 Offset: 00008167

Interestingly, I can still browse the network share underneath the crash
report window for a few moments, before it closes itself. I was even able to
cut and paste a file from the network share before the window closed itself.
I searched knowledge base for this issue and the resolution was "Install
service pack 2" but the machine has been set up from a service pack 2
CD-ROM. Any ideas what might be causing this?

Thanks once again

Matt

Malke
07-09-2005, 11:39 PM
Matt Buxton wrote:

> Hi again
>
> I have a machine installed with Windows XP Service Pack 2, all the
> latest hotfixes, NOD32 Antivirus and Zonealarm firewall, and not much
> else. Everything seems to be fine until I go and browse the network, I
> can see all the other computers on the network but if I click on a
> share and open it up, there is a couple of seconds pause then the hour
> glass appears, and a few moments after that (no more than a second) I
> get the dreaded "Windows Explorer has encountered a problem and needs
> to close. We are sorry for the inconvenience" If I inspect the error
> report signiture it looks like this:
>
> AppName: explorer.exe AppVer6.0.2900.2527 ModName: twext.dll
> Modver: 6.0.3800.2627 Offset: 00008167
>
> Interestingly, I can still browse the network share underneath the
> crash report window for a few moments, before it closes itself. I was
> even able to cut and paste a file from the network share before the
> window closed itself. I searched knowledge base for this issue and the
> resolution was "Install service pack 2" but the machine has been set
> up from a service pack 2 CD-ROM. Any ideas what might be causing this?
>
> Thanks once again
>
> Matt

Since you are sure your computer is clean, try doing some
hardware-related troubleshooting:

1. First see if there are any new drivers for your nic and if there are,
update them. If the problem has just started occurring, perhaps you
installed nic drivers from Windows Update. In that case, you can try
just rolling back the driver (from the nic's Properties in Device
Manager).

2. If #1 doesn't work or isn't applicable, swap out the ethernet cable.

3. If #2 doesn't work, uninstall and swap out the nic.

Let us know what happens.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Matt Buxton
07-09-2005, 11:39 PM
Thanks for the help, but a heavy googling session has turned up the answer.
The fault is in twext.dll version 6.0.3800.2627. I`m not sure which hotfix
includes this DLL or how it got onto my system. I copied over twext.dll
version 6.0.3800.2180 from my working Windows XP SP2 rig (with all critical
updates installed) and everything works fine now.

"Malke" <notreally@invalid.com> wrote in message
news:uk7sOXwXFHA.2796@TK2MSFTNGP09.phx.gbl...
> Matt Buxton wrote:
>
>> Hi again
>>
>> I have a machine installed with Windows XP Service Pack 2, all the
>> latest hotfixes, NOD32 Antivirus and Zonealarm firewall, and not much
>> else. Everything seems to be fine until I go and browse the network, I
>> can see all the other computers on the network but if I click on a
>> share and open it up, there is a couple of seconds pause then the hour
>> glass appears, and a few moments after that (no more than a second) I
>> get the dreaded "Windows Explorer has encountered a problem and needs
>> to close. We are sorry for the inconvenience" If I inspect the error
>> report signiture it looks like this:
>>
>> AppName: explorer.exe AppVer6.0.2900.2527 ModName: twext.dll
>> Modver: 6.0.3800.2627 Offset: 00008167
>>
>> Interestingly, I can still browse the network share underneath the
>> crash report window for a few moments, before it closes itself. I was
>> even able to cut and paste a file from the network share before the
>> window closed itself. I searched knowledge base for this issue and the
>> resolution was "Install service pack 2" but the machine has been set
>> up from a service pack 2 CD-ROM. Any ideas what might be causing this?
>>
>> Thanks once again
>>
>> Matt
>
> Since you are sure your computer is clean, try doing some
> hardware-related troubleshooting:
>
> 1. First see if there are any new drivers for your nic and if there are,
> update them. If the problem has just started occurring, perhaps you
> installed nic drivers from Windows Update. In that case, you can try
> just rolling back the driver (from the nic's Properties in Device
> Manager).
>
> 2. If #1 doesn't work or isn't applicable, swap out the ethernet cable.
>
> 3. If #2 doesn't work, uninstall and swap out the nic.
>
> Let us know what happens.
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"

Malke
07-09-2005, 11:39 PM
Matt Buxton wrote:

> Thanks for the help, but a heavy googling session has turned up the
> answer. The fault is in twext.dll version 6.0.3800.2627. I`m not sure
> which hotfix includes this DLL or how it got onto my system. I copied
> over twext.dll version 6.0.3800.2180 from my working Windows XP SP2
> rig (with all critical updates installed) and everything works fine
> now.
>

Wonderful! I'm so glad you got it sorted. Thanks for taking the time to
post the solution. This will help others with the same problem in the
future.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"


windows explorer crashes while browsing network