Windows XP SP2 Shut Down After 60 Seconds



Duran McNeal
07-09-2005, 11:38 PM
Windows XP Pro is shutting down after aprox 60 seconds after boot up. I can
not stop the OS from shutting down to determine what could be the cause.
Client was trying install APC UPS device. How can I stop OS from shutting
down?

Rick \Nutcase\ Rogers
07-09-2005, 11:38 PM
Hi,

Is there any message?
Does it go through the shutdown sequence?
Does it just suddenly restart?
Does it happen if you disconnect the APC cable?
Does it happen in Safe mode?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Duran McNeal" <duran@email.com> wrote in message
news:428fb5ea$1@nntp0.pdx.net...
> Windows XP Pro is shutting down after aprox 60 seconds after boot up. I
> can not stop the OS from shutting down to determine what could be the
> cause. Client was trying install APC UPS device. How can I stop OS from
> shutting down?
>

Duran McNeal
07-09-2005, 11:38 PM
See response to questions below....
"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:u%23EKqYmXFHA.3840@tk2msftngp13.phx.gbl...
> Hi,
>
> Is there any message? ONLY DIFFERENT DLL'S EACH TIME WERE NOT ABLE TO LOAD
> DUE TO WINDOWS SHUT DOWN
> Does it go through the shutdown sequence? YES
> Does it just suddenly restart? NO RESTART, JUST A SHUT DOWN. IT IS NOT
> SASSER!
> Does it happen if you disconnect the APC cable? I AM CURRENTLY
> DISCONNECTED FROM UPS AND YES IT HAPPENS CONNECTED OR DISCONNECTED.
> Does it happen in Safe mode? CAN NOT GET IT BOOT INTO SAFE MODE. IT
> RESTARTS IN NORMAL WINDOWS AFTER CHOOSING SAFE MODE. COULD BE THE WAY THE
> PROMISE MIRROR ARRAY REACTS TO THE SELECTION.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Duran McNeal" <duran@email.com> wrote in message
> news:428fb5ea$1@nntp0.pdx.net...
>> Windows XP Pro is shutting down after aprox 60 seconds after boot up. I
>> can not stop the OS from shutting down to determine what could be the
>> cause. Client was trying install APC UPS device. How can I stop OS from
>> shutting down?
>>
>
>

Rick \Nutcase\ Rogers
07-09-2005, 11:39 PM
Hi Duran,

Ok, sounds like you eliminated the possibility of a worm already - good. So
now we just need to figure out what *is* loading that is initiating the
sequence. When it boots, click start/run and type "shutdown -a" and click
ok. See if that delays the sequence at all, and use the time to run
msconfig. From there, put the system in diagnostic mode, then restart and
see if this keeps it from happening. If so, then it's a software problem
that we can diagnose by slowly reenabling programs. Otherwise, it may be a
hardware fault.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Duran McNeal" <duran@email.com> wrote in message
news:428fde46@nntp0.pdx.net...
> See response to questions below....
> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> news:u%23EKqYmXFHA.3840@tk2msftngp13.phx.gbl...
>> Hi,
>>
>> Is there any message? ONLY DIFFERENT DLL'S EACH TIME WERE NOT ABLE TO
>> LOAD DUE TO WINDOWS SHUT DOWN
>> Does it go through the shutdown sequence? YES
>> Does it just suddenly restart? NO RESTART, JUST A SHUT DOWN. IT IS NOT
>> SASSER!
>> Does it happen if you disconnect the APC cable? I AM CURRENTLY
>> DISCONNECTED FROM UPS AND YES IT HAPPENS CONNECTED OR DISCONNECTED.
>> Does it happen in Safe mode? CAN NOT GET IT BOOT INTO SAFE MODE. IT
>> RESTARTS IN NORMAL WINDOWS AFTER CHOOSING SAFE MODE. COULD BE THE WAY THE
>> PROMISE MIRROR ARRAY REACTS TO THE SELECTION.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Duran McNeal" <duran@email.com> wrote in message
>> news:428fb5ea$1@nntp0.pdx.net...
>>> Windows XP Pro is shutting down after aprox 60 seconds after boot up. I
>>> can not stop the OS from shutting down to determine what could be the
>>> cause. Client was trying install APC UPS device. How can I stop OS from
>>> shutting down?
>>>
>>
>>
>
>

Duran McNeal
07-09-2005, 11:39 PM
I have already tried "shutdown -a" with no results. It either responds with
"Unable to abort the shutdown because no shutdown was in progress" or the
shut down process is not effected by the command. Could be a timing issue.
Was able to get safe mode to attempt to boot with BSOD message of
IRQL_NOT_LESS_OR_EQUAL. Search reveals this could a driver issue from
Logitech hardware. Recommendation is to uninstall the driver and reinstall
the lastest driver. Well needless to say the obvious in that solution.
Still trying options. Open to suggestions. HELP!
Desperation level.
Duran

"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:eozaN5rXFHA.3164@TK2MSFTNGP12.phx.gbl...
> Hi Duran,
>
> Ok, sounds like you eliminated the possibility of a worm already - good.
> So now we just need to figure out what *is* loading that is initiating the
> sequence. When it boots, click start/run and type "shutdown -a" and click
> ok. See if that delays the sequence at all, and use the time to run
> msconfig. From there, put the system in diagnostic mode, then restart and
> see if this keeps it from happening. If so, then it's a software problem
> that we can diagnose by slowly reenabling programs. Otherwise, it may be a
> hardware fault.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Duran McNeal" <duran@email.com> wrote in message
> news:428fde46@nntp0.pdx.net...
>> See response to questions below....
>> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
>> news:u%23EKqYmXFHA.3840@tk2msftngp13.phx.gbl...
>>> Hi,
>>>
>>> Is there any message? ONLY DIFFERENT DLL'S EACH TIME WERE NOT ABLE TO
>>> LOAD DUE TO WINDOWS SHUT DOWN
>>> Does it go through the shutdown sequence? YES
>>> Does it just suddenly restart? NO RESTART, JUST A SHUT DOWN. IT IS NOT
>>> SASSER!
>>> Does it happen if you disconnect the APC cable? I AM CURRENTLY
>>> DISCONNECTED FROM UPS AND YES IT HAPPENS CONNECTED OR DISCONNECTED.
>>> Does it happen in Safe mode? CAN NOT GET IT BOOT INTO SAFE MODE. IT
>>> RESTARTS IN NORMAL WINDOWS AFTER CHOOSING SAFE MODE. COULD BE THE WAY
>>> THE PROMISE MIRROR ARRAY REACTS TO THE SELECTION.
>>>
>>> --
>>> Best of Luck,
>>>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Associate Expert - WindowsXP Expert Zone
>>> www.microsoft.com/windowsxp/expertzone
>>> Windows help - www.rickrogers.org
>>>
>>> "Duran McNeal" <duran@email.com> wrote in message
>>> news:428fb5ea$1@nntp0.pdx.net...
>>>> Windows XP Pro is shutting down after aprox 60 seconds after boot up. I
>>>> can not stop the OS from shutting down to determine what could be the
>>>> cause. Client was trying install APC UPS device. How can I stop OS from
>>>> shutting down?
>>>>
>>>
>>>
>>
>>
>
>

Rick \Nutcase\ Rogers
07-09-2005, 11:39 PM
Hi Duran McNeal,

> I have already tried "shutdown -a" with no results. It either responds
> with "Unable to abort the shutdown because no shutdown was in progress" or
> the shut down process is not effected by the command. Could be a timing
> issue. Was able to get safe mode to attempt to boot with BSOD message of
> IRQL_NOT_LESS_OR_EQUAL. Search reveals this could a driver issue from
> Logitech hardware. Recommendation is to uninstall the driver and reinstall
> the lastest driver. Well needless to say the obvious in that solution.
> Still trying options. Open to suggestions. HELP!
> Desperation level.
> Duran
>
> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> news:eozaN5rXFHA.3164@TK2MSFTNGP12.phx.gbl...
>> Hi Duran,
>>
>> Ok, sounds like you eliminated the possibility of a worm already - good.
>> So now we just need to figure out what *is* loading that is initiating
>> the sequence. When it boots, click start/run and type "shutdown -a" and
>> click ok. See if that delays the sequence at all, and use the time to run
>> msconfig. From there, put the system in diagnostic mode, then restart and
>> see if this keeps it from happening. If so, then it's a software problem
>> that we can diagnose by slowly reenabling programs. Otherwise, it may be
>> a hardware fault.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Duran McNeal" <duran@email.com> wrote in message
>> news:428fde46@nntp0.pdx.net...
>>> See response to questions below....
>>> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
>>> news:u%23EKqYmXFHA.3840@tk2msftngp13.phx.gbl...
>>>> Hi,
>>>>
>>>> Is there any message? ONLY DIFFERENT DLL'S EACH TIME WERE NOT ABLE TO
>>>> LOAD DUE TO WINDOWS SHUT DOWN
>>>> Does it go through the shutdown sequence? YES
>>>> Does it just suddenly restart? NO RESTART, JUST A SHUT DOWN. IT IS NOT
>>>> SASSER!
>>>> Does it happen if you disconnect the APC cable? I AM CURRENTLY
>>>> DISCONNECTED FROM UPS AND YES IT HAPPENS CONNECTED OR DISCONNECTED.
>>>> Does it happen in Safe mode? CAN NOT GET IT BOOT INTO SAFE MODE. IT
>>>> RESTARTS IN NORMAL WINDOWS AFTER CHOOSING SAFE MODE. COULD BE THE WAY
>>>> THE PROMISE MIRROR ARRAY REACTS TO THE SELECTION.
>>>>
>>>> --
>>>> Best of Luck,
>>>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Associate Expert - WindowsXP Expert Zone
>>>> www.microsoft.com/windowsxp/expertzone
>>>> Windows help - www.rickrogers.org
>>>>
>>>> "Duran McNeal" <duran@email.com> wrote in message
>>>> news:428fb5ea$1@nntp0.pdx.net...
>>>>> Windows XP Pro is shutting down after aprox 60 seconds after boot up.
>>>>> I can not stop the OS from shutting down to determine what could be
>>>>> the cause. Client was trying install APC UPS device. How can I stop OS
>>>>> from shutting down?

Ok, I thought the original problem started with the installation of the APC
UPS service, not something Logitech related????

Anyhow, how about "safe mode with command prompt"? If you can get there, try
running rstrui.exe from the \windows\system32\restore folder.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org


Windows XP SP2 Shut Down After 60 Seconds