Can't install software after installing DVD writer



Fred S
07-09-2005, 11:38 PM
I installed a Sony DVD writer. When I tried to install the software CD an
error message came up stating that the setup file failed to initialize
properly. I have since discovered that I cannot install any program - the
same error message comes up. I have had 3 tech support sessions with Sony and
they believe that there is an issue with Windows XP that occurred when
Windows installed the DVD writer. They suggested that I update the
InstallShield program and also that I run an ASPI error fix utility. I have
done both but the problem still exists.

Rick \Nutcase\ Rogers
07-09-2005, 11:38 PM
Hi Fred,

Resolving problems with the Windows installer:
http://www.rickrogers.org/fixes.htm#Installation

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Fred S" <Fred S@discussions.microsoft.com> wrote in message
news:1D507009-15D2-43A1-B46B-FC9F2EA673C1@microsoft.com...
>I installed a Sony DVD writer. When I tried to install the software CD an
> error message came up stating that the setup file failed to initialize
> properly. I have since discovered that I cannot install any program - the
> same error message comes up. I have had 3 tech support sessions with Sony
> and
> they believe that there is an issue with Windows XP that occurred when
> Windows installed the DVD writer. They suggested that I update the
> InstallShield program and also that I run an ASPI error fix utility. I
> have
> done both but the problem still exists.


Can't install software after installing DVD writer