Links won't open in IE



Angele
07-10-2005, 12:33 AM
I am using Windows XP with IE 6.0 and all updates have been installed. Some
of the links won't open on some of the websites I go to. I've tried several
of the things suggested on this forum but nothing has worked. Can someone
please help me? Thank you.

Malke
07-10-2005, 12:33 AM
Angele wrote:

> I am using Windows XP with IE 6.0 and all updates have been installed.
> Some
> of the links won't open on some of the websites I go to. I've tried
> several
> of the things suggested on this forum but nothing has worked. Can
> someone
> please help me? Thank you.

Since you haven't told us 1) any specific links or information about
what kind of links; 2) anything about what you've already tried, I can
only throw out a few general suggestions:

If the links you can't get to are secure sites, try re-registering
the .dll's. If you have SP2, you can do it all in one go:

Start>Run cmd [enter]
iexplore.exe /rereg [enter]

Without SP2:

Start>Run cmd [enter]
regsvr32 mshtml.dll [enter]

Click OK when you get the message that DLLRegisterServer in FileName
succeeded and type "exit" to quit cmd.

Repeat the same with:

regsvr32 mshtmled.dll
regsvr32 urlmon.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

More information about this:

Troubleshooting Secure Site (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

Sandi's Secure Sites Page
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Use Security and Privacy Features in Internet Explorer 6 (WinXP)
http://www.microsoft.com/windowsxp/pro/using/howto/security/ie6.asp

Working with Internet Explorer 6 Security Settings
http://www.microsoft.com/windows/ie/using/howto/security/settings.asp

Setting Up Security Zones
http://www.microsoft.com/windows/ie/using/howto/security/setup.asp

If that doesn't fit the bill, then post back with a better description
of the problem and what "all updates" means; i.e., do you have SP2.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Angele
07-10-2005, 12:35 AM
Thank you so much for all your help.

One of the links I tried is the play online button at
https://zone.msn.com/en/bejeweled2/default.htm At first it did nothing but
after changing something (I don't know what as I've tried so many things) I
got an "error on page". When I clicked on the error button it said:
Line: 38
Char: 3
Error: Object doesn't support this property or method
Code: 0
URL: https://zone.msn.com/en/bejeweled2/default.htm

It will do the same on any game to play online but will download a game if I
click the download button. I also found this to be a problem at a mobile
home website when I clicked on the photo or floor plan buttons.

My computer says I have SP2 (in the "About Internet Explorer" and in my "add
& remove programs {no date installed}) but when I checked the Windows Update
history it said that the Windows Service Pack 2 "failed" to install in
November and it never showed since then that it succeeded in another attempt.
I wonder now because when I tried your first suggestion it gave me this
message:
'iexplore.exe' is not recognized as an internal or external command,
operable program or batch file. I tried all of the other dll's and they all
succeeded.

I looked on the Microsoft website to see if I could download SP2 but
couldn't find a direct download. I would have to do it through automatic
updates which is where it failed in the first place. If I remove it would
automatic updates pick it up and reinstall it? I looked at all except one of
the websites you suggested (Sandi's Secure Sites Page didn't work) and didn't
find anything that I haven't already tried. I now have all of my settings
set at the default level.

As you can probably tell I'm not very computer savy...all I know is what
I've learned by playing around and trying different things. This is the
first time I've come across something I couldn't fix. I appreciate all your
help, patience and using computer language I can understand!!! :)

"Malke" wrote:

> Angele wrote:
>
> > I am using Windows XP with IE 6.0 and all updates have been installed.
> > Some
> > of the links won't open on some of the websites I go to. I've tried
> > several
> > of the things suggested on this forum but nothing has worked. Can
> > someone
> > please help me? Thank you.
>
> Since you haven't told us 1) any specific links or information about
> what kind of links; 2) anything about what you've already tried, I can
> only throw out a few general suggestions:
>
> If the links you can't get to are secure sites, try re-registering
> the .dll's. If you have SP2, you can do it all in one go:
>
> Start>Run cmd [enter]
> iexplore.exe /rereg [enter]
>
> Without SP2:
>
> Start>Run cmd [enter]
> regsvr32 mshtml.dll [enter]
>
> Click OK when you get the message that DLLRegisterServer in FileName
> succeeded and type "exit" to quit cmd.
>
> Repeat the same with:
>
> regsvr32 mshtmled.dll
> regsvr32 urlmon.dll
> regsvr32 softpub.dll
> regsvr32 wintrust.dll
> regsvr32 initpki.dll
> regsvr32 dssenh.dll
> regsvr32 rsaenh.dll
> regsvr32 gpkcsp.dll
> regsvr32 sccbase.dll
> regsvr32 slbcsp.dll
> regsvr32 cryptdlg.dll
>
> More information about this:
>
> Troubleshooting Secure Site (WinXP/IE6 SP2)
> http://support.microsoft.com/?kbid=870700
>
> Troubleshooting Secure Sites (WinXP/IE6 SP1)
> http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
>
> Sandi's Secure Sites Page
> http://inetexplorer.mvps.org/answers2.htm#secure_sites
>
> Use Security and Privacy Features in Internet Explorer 6 (WinXP)
> http://www.microsoft.com/windowsxp/pro/using/howto/security/ie6.asp
>
> Working with Internet Explorer 6 Security Settings
> http://www.microsoft.com/windows/ie/using/howto/security/settings.asp
>
> Setting Up Security Zones
> http://www.microsoft.com/windows/ie/using/howto/security/setup.asp
>
> If that doesn't fit the bill, then post back with a better description
> of the problem and what "all updates" means; i.e., do you have SP2.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Malke
07-10-2005, 12:35 AM
Angele wrote:

> Thank you so much for all your help.
>
> One of the links I tried is the play online button at
> https://zone.msn.com/en/bejeweled2/default.htm At first it did
> nothing but after changing something (I don't know what as I've tried
> so many things) I
> got an "error on page". When I clicked on the error button it said:
> Line: 38
> Char: 3
> Error: Object doesn't support this property or method
> Code: 0
> URL: https://zone.msn.com/en/bejeweled2/default.htm
>
> It will do the same on any game to play online but will download a
> game if I
> click the download button. I also found this to be a problem at a
> mobile home website when I clicked on the photo or floor plan buttons.
>
> My computer says I have SP2 (in the "About Internet Explorer" and in
> my "add & remove programs {no date installed}) but when I checked the
> Windows Update history it said that the Windows Service Pack 2
> "failed" to install in November and it never showed since then that it
> succeeded in another attempt.
> I wonder now because when I tried your first suggestion it gave me
> this
> message:
> 'iexplore.exe' is not recognized as an internal or external command,
> operable program or batch file. I tried all of the other dll's and
> they all succeeded.
>

The Popcap games like Bejeweled require Java. Maybe you don't have Java
or yours is damaged. Look in Add/Remove Programs and if you have Java,
uninstall it. Then get the latest one here:

http://www.java.com/en/index.jsp

For the SP2 issue, look at the System applet in Control Panel. On the
General tab you will see your operating system and Service Pack level
listed. Does it say "Service Pack 2"?

If you do have SP2, that might explain some of the problems with
webpages that require the ability to open popup windows. SP2 adds a lot
more security to Windows and Internet Explorer, including popup
blocking.

If your computer is working well (except for not being able to get to
these websites), let's address the website issue before messing about
with SP2.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Angele
07-10-2005, 12:36 AM
I checked the system and it does say "Service Pack 2". I also downloaded the
Java, restarted my computer and tried the game again. It still doesn't work.
Any more suggestions? I appreciate you helping me.

"Malke" wrote:

> Angele wrote:
>
> > Thank you so much for all your help.
> >
> > One of the links I tried is the play online button at
> > https://zone.msn.com/en/bejeweled2/default.htm At first it did
> > nothing but after changing something (I don't know what as I've tried
> > so many things) I
> > got an "error on page". When I clicked on the error button it said:
> > Line: 38
> > Char: 3
> > Error: Object doesn't support this property or method
> > Code: 0
> > URL: https://zone.msn.com/en/bejeweled2/default.htm
> >
> > It will do the same on any game to play online but will download a
> > game if I
> > click the download button. I also found this to be a problem at a
> > mobile home website when I clicked on the photo or floor plan buttons.
> >
> > My computer says I have SP2 (in the "About Internet Explorer" and in
> > my "add & remove programs {no date installed}) but when I checked the
> > Windows Update history it said that the Windows Service Pack 2
> > "failed" to install in November and it never showed since then that it
> > succeeded in another attempt.
> > I wonder now because when I tried your first suggestion it gave me
> > this
> > message:
> > 'iexplore.exe' is not recognized as an internal or external command,
> > operable program or batch file. I tried all of the other dll's and
> > they all succeeded.
> >
>
> The Popcap games like Bejeweled require Java. Maybe you don't have Java
> or yours is damaged. Look in Add/Remove Programs and if you have Java,
> uninstall it. Then get the latest one here:
>
> http://www.java.com/en/index.jsp
>
> For the SP2 issue, look at the System applet in Control Panel. On the
> General tab you will see your operating system and Service Pack level
> listed. Does it say "Service Pack 2"?
>
> If you do have SP2, that might explain some of the problems with
> webpages that require the ability to open popup windows. SP2 adds a lot
> more security to Windows and Internet Explorer, including popup
> blocking.
>
> If your computer is working well (except for not being able to get to
> these websites), let's address the website issue before messing about
> with SP2.
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>

Malke
07-10-2005, 12:36 AM
Angele wrote:

> I checked the system and it does say "Service Pack 2". I also
> downloaded the
> Java, restarted my computer and tried the game again. It still
> doesn't work.
> Any more suggestions? I appreciate you helping me.
>
> "Malke" wrote:
>
>> Angele wrote:
>>
>> > Thank you so much for all your help.
>> >
>> > One of the links I tried is the play online button at
>> > https://zone.msn.com/en/bejeweled2/default.htm At first it did

OK, I went to the link above and it opened a window and tried to
download and install something. It didn't tell me exactly what it was
downloading and installing, which is not nice. Now, of course this
won't work on my system since I am using Linux but I wanted to see what
was going on. Service Pack 2 has a lot more security features and
you've probably got popups blocked and didn't notice if there was an
information bar asking you to install something. Try adding the site to
your Trusted Sites in IE's Internet Options. I'll give you some more
links to help with managing add-ons, etc. in IE/SP2, but if that
doesn't work I think your best bet is to look on MSN's site for Help.
I'm sure they have information about using their site with XP SP2.

How to manage Internet Explorer add-ons in Windows XP Service Pack 2 -
http://support.microsoft.com/default.aspx?scid=kb;EN-US;883256

How to configure Internet Explorer automatic download prompts on your
Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;883255

And here is the main start page for Service Pack 2. Scroll down to the
bottom to "After You Install" to get links to help you manage the new
features:

http://www.microsoft.com/windowsxp/sp2/default.mspx

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"


Links won't open in IE