External Hard Drive using USB 2.0



Labman
07-10-2005, 12:28 AM
Whenever I plug in my USB external hard drive (or flash card) I either get a
'blue screen' crash or my PC just 'hangs'.

It used to work if I plugged in the device immediately after turning on the
PC but before Windows started. Now it crashes all the time. (Just installed
service Pack 2).

Any suggestions

R. McCarty
07-10-2005, 12:28 AM
I would suspect you've had a problem all along and SP2 is merely
preventing you from using your workaround. Did you note the msg
details from the BSOD ? For problems like this, you need to give
more hardware specifics. Things like motherboard model - are your
USB channels USB1 or the newer USB 2.0 & are they chipset
based or from an add-in PCI card. Also is the PC a commercially
built system (OEM) or a home built PC.
Sometimes inserting plugs will cause XP to fault or lock if the pins
on the USB headers are installed improperly.
For generalized troubleshooting - I'd check the System Event log
and check your Universal Serial Bus Controller category in Device
Manager for issue(s). I would also download and install the chipset
driver package for your motherboard. (Intel, Via, nVidia or SIS).
Use of USB peripherals should never require a specific time in the
boot up sequence for them to Plug-&-Play. It's possible that this
problem may be a BIOS setup type of issue.

"Labman" <Labman@discussions.microsoft.com> wrote in message
news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
> Whenever I plug in my USB external hard drive (or flash card) I either get
> a
> 'blue screen' crash or my PC just 'hangs'.
>
> It used to work if I plugged in the device immediately after turning on
> the
> PC but before Windows started. Now it crashes all the time. (Just
> installed
> service Pack 2).
>
> Any suggestions

Labman
07-10-2005, 12:28 AM
Thanks for the info.

The PC is home built (my whizz kid son!). The Motherboard is a SOYO Dragon
Ultra (AMD Athalon 64) 2.19GH 1.5GB RAM. I believe the port I am using is
USB 2.0, though other posts on the PC also crash and think they are USB 1.0.
He has downloaded a newer BIOS update and installed that but it made no
difference.

Tried to look at system event log and this lists ER_KRNLCRASH_LOG errors.
This probaly doesnt add much info to my original message! (Don't really
understand whether they are Chipset based etc.)

"R. McCarty" wrote:

> I would suspect you've had a problem all along and SP2 is merely
> preventing you from using your workaround. Did you note the msg
> details from the BSOD ? For problems like this, you need to give
> more hardware specifics. Things like motherboard model - are your
> USB channels USB1 or the newer USB 2.0 & are they chipset
> based or from an add-in PCI card. Also is the PC a commercially
> built system (OEM) or a home built PC.
> Sometimes inserting plugs will cause XP to fault or lock if the pins
> on the USB headers are installed improperly.
> For generalized troubleshooting - I'd check the System Event log
> and check your Universal Serial Bus Controller category in Device
> Manager for issue(s). I would also download and install the chipset
> driver package for your motherboard. (Intel, Via, nVidia or SIS).
> Use of USB peripherals should never require a specific time in the
> boot up sequence for them to Plug-&-Play. It's possible that this
> problem may be a BIOS setup type of issue.
>
> "Labman" <Labman@discussions.microsoft.com> wrote in message
> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
> > Whenever I plug in my USB external hard drive (or flash card) I either get
> > a
> > 'blue screen' crash or my PC just 'hangs'.
> >
> > It used to work if I plugged in the device immediately after turning on
> > the
> > PC but before Windows started. Now it crashes all the time. (Just
> > installed
> > service Pack 2).
> >
> > Any suggestions
>
>
>

R. McCarty
07-10-2005, 12:28 AM
Hardware seems to be recent, and a BIOS firmware flash wouldn't
probably address the issue(s) you're having. From your description,
I would suspect it's a Setup/Configuration issue. Also, 1.5 Gigabytes
or RAM means there are multiple sticks of memory in the PC. As a
temporary measure, I would remove all but the "Single/Largest" stick.
It sounds like you have 3 individual 512 Megabyte modules. For all
normal PC activities, 512 is more than enough.

I would also consider using "Default Values" in BIOS. From the listing,
your Son may have employed aggressive settings related to RAM timing
and that's a contributing factor.

Sorry, I can't be more specific - there are just too many variables
that come into play on these types of problems. However, using a
single memory module may allow the PC to be stable enough to be
able to diagnose the USB faults better.

"Labman" <Labman@discussions.microsoft.com> wrote in message
news:CD6F509F-3AD9-42DF-99CB-45D6CAEF6220@microsoft.com...
> Thanks for the info.
>
> The PC is home built (my whizz kid son!). The Motherboard is a SOYO Dragon
> Ultra (AMD Athalon 64) 2.19GH 1.5GB RAM. I believe the port I am using is
> USB 2.0, though other posts on the PC also crash and think they are USB
> 1.0.
> He has downloaded a newer BIOS update and installed that but it made no
> difference.
>
> Tried to look at system event log and this lists ER_KRNLCRASH_LOG errors.
> This probaly doesnt add much info to my original message! (Don't really
> understand whether they are Chipset based etc.)
>
> "R. McCarty" wrote:
>
>> I would suspect you've had a problem all along and SP2 is merely
>> preventing you from using your workaround. Did you note the msg
>> details from the BSOD ? For problems like this, you need to give
>> more hardware specifics. Things like motherboard model - are your
>> USB channels USB1 or the newer USB 2.0 & are they chipset
>> based or from an add-in PCI card. Also is the PC a commercially
>> built system (OEM) or a home built PC.
>> Sometimes inserting plugs will cause XP to fault or lock if the pins
>> on the USB headers are installed improperly.
>> For generalized troubleshooting - I'd check the System Event log
>> and check your Universal Serial Bus Controller category in Device
>> Manager for issue(s). I would also download and install the chipset
>> driver package for your motherboard. (Intel, Via, nVidia or SIS).
>> Use of USB peripherals should never require a specific time in the
>> boot up sequence for them to Plug-&-Play. It's possible that this
>> problem may be a BIOS setup type of issue.
>>
>> "Labman" <Labman@discussions.microsoft.com> wrote in message
>> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
>> > Whenever I plug in my USB external hard drive (or flash card) I either
>> > get
>> > a
>> > 'blue screen' crash or my PC just 'hangs'.
>> >
>> > It used to work if I plugged in the device immediately after turning on
>> > the
>> > PC but before Windows started. Now it crashes all the time. (Just
>> > installed
>> > service Pack 2).
>> >
>> > Any suggestions
>>
>>
>>

Labman
07-10-2005, 12:28 AM
I'm interested in the 'Setup / Configuration' of the USB device. I just
plugged it in, Windows acknowledges the device installation (sound) but yet
it doesn't appear in 'My Computer'.



"R. McCarty" wrote:

> Hardware seems to be recent, and a BIOS firmware flash wouldn't
> probably address the issue(s) you're having. From your description,
> I would suspect it's a Setup/Configuration issue. Also, 1.5 Gigabytes
> or RAM means there are multiple sticks of memory in the PC. As a
> temporary measure, I would remove all but the "Single/Largest" stick.
> It sounds like you have 3 individual 512 Megabyte modules. For all
> normal PC activities, 512 is more than enough.
>
> I would also consider using "Default Values" in BIOS. From the listing,
> your Son may have employed aggressive settings related to RAM timing
> and that's a contributing factor.
>
> Sorry, I can't be more specific - there are just too many variables
> that come into play on these types of problems. However, using a
> single memory module may allow the PC to be stable enough to be
> able to diagnose the USB faults better.
>
> "Labman" <Labman@discussions.microsoft.com> wrote in message
> news:CD6F509F-3AD9-42DF-99CB-45D6CAEF6220@microsoft.com...
> > Thanks for the info.
> >
> > The PC is home built (my whizz kid son!). The Motherboard is a SOYO Dragon
> > Ultra (AMD Athalon 64) 2.19GH 1.5GB RAM. I believe the port I am using is
> > USB 2.0, though other posts on the PC also crash and think they are USB
> > 1.0.
> > He has downloaded a newer BIOS update and installed that but it made no
> > difference.
> >
> > Tried to look at system event log and this lists ER_KRNLCRASH_LOG errors.
> > This probaly doesnt add much info to my original message! (Don't really
> > understand whether they are Chipset based etc.)
> >
> > "R. McCarty" wrote:
> >
> >> I would suspect you've had a problem all along and SP2 is merely
> >> preventing you from using your workaround. Did you note the msg
> >> details from the BSOD ? For problems like this, you need to give
> >> more hardware specifics. Things like motherboard model - are your
> >> USB channels USB1 or the newer USB 2.0 & are they chipset
> >> based or from an add-in PCI card. Also is the PC a commercially
> >> built system (OEM) or a home built PC.
> >> Sometimes inserting plugs will cause XP to fault or lock if the pins
> >> on the USB headers are installed improperly.
> >> For generalized troubleshooting - I'd check the System Event log
> >> and check your Universal Serial Bus Controller category in Device
> >> Manager for issue(s). I would also download and install the chipset
> >> driver package for your motherboard. (Intel, Via, nVidia or SIS).
> >> Use of USB peripherals should never require a specific time in the
> >> boot up sequence for them to Plug-&-Play. It's possible that this
> >> problem may be a BIOS setup type of issue.
> >>
> >> "Labman" <Labman@discussions.microsoft.com> wrote in message
> >> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
> >> > Whenever I plug in my USB external hard drive (or flash card) I either
> >> > get
> >> > a
> >> > 'blue screen' crash or my PC just 'hangs'.
> >> >
> >> > It used to work if I plugged in the device immediately after turning on
> >> > the
> >> > PC but before Windows started. Now it crashes all the time. (Just
> >> > installed
> >> > service Pack 2).
> >> >
> >> > Any suggestions
> >>
> >>
> >>
>
>
>

R. McCarty
07-10-2005, 12:28 AM
Then remove the "Phantom Devices" from the USB category. Open
Device Manager, click View - tic/check "Show Hidden Devices".
Expand the USB category. Any devices shown slightly grayed out,
Right Click - Choose Uninstall. Best to unplug all USB devices
before doing this. After you clean out the category reboot and
start plugging each device in one at a time, then Check that DevMgr
properly enumerated them and they are in their correct category.

"Labman" <Labman@discussions.microsoft.com> wrote in message
news:C4010EAD-4608-4F96-8313-4F4664EA8B1D@microsoft.com...
> I'm interested in the 'Setup / Configuration' of the USB device. I just
> plugged it in, Windows acknowledges the device installation (sound) but
> yet
> it doesn't appear in 'My Computer'.
>
>
>
> "R. McCarty" wrote:
>
>> Hardware seems to be recent, and a BIOS firmware flash wouldn't
>> probably address the issue(s) you're having. From your description,
>> I would suspect it's a Setup/Configuration issue. Also, 1.5 Gigabytes
>> or RAM means there are multiple sticks of memory in the PC. As a
>> temporary measure, I would remove all but the "Single/Largest" stick.
>> It sounds like you have 3 individual 512 Megabyte modules. For all
>> normal PC activities, 512 is more than enough.
>>
>> I would also consider using "Default Values" in BIOS. From the listing,
>> your Son may have employed aggressive settings related to RAM timing
>> and that's a contributing factor.
>>
>> Sorry, I can't be more specific - there are just too many variables
>> that come into play on these types of problems. However, using a
>> single memory module may allow the PC to be stable enough to be
>> able to diagnose the USB faults better.
>>
>> "Labman" <Labman@discussions.microsoft.com> wrote in message
>> news:CD6F509F-3AD9-42DF-99CB-45D6CAEF6220@microsoft.com...
>> > Thanks for the info.
>> >
>> > The PC is home built (my whizz kid son!). The Motherboard is a SOYO
>> > Dragon
>> > Ultra (AMD Athalon 64) 2.19GH 1.5GB RAM. I believe the port I am using
>> > is
>> > USB 2.0, though other posts on the PC also crash and think they are USB
>> > 1.0.
>> > He has downloaded a newer BIOS update and installed that but it made no
>> > difference.
>> >
>> > Tried to look at system event log and this lists ER_KRNLCRASH_LOG
>> > errors.
>> > This probaly doesnt add much info to my original message! (Don't really
>> > understand whether they are Chipset based etc.)
>> >
>> > "R. McCarty" wrote:
>> >
>> >> I would suspect you've had a problem all along and SP2 is merely
>> >> preventing you from using your workaround. Did you note the msg
>> >> details from the BSOD ? For problems like this, you need to give
>> >> more hardware specifics. Things like motherboard model - are your
>> >> USB channels USB1 or the newer USB 2.0 & are they chipset
>> >> based or from an add-in PCI card. Also is the PC a commercially
>> >> built system (OEM) or a home built PC.
>> >> Sometimes inserting plugs will cause XP to fault or lock if the pins
>> >> on the USB headers are installed improperly.
>> >> For generalized troubleshooting - I'd check the System Event log
>> >> and check your Universal Serial Bus Controller category in Device
>> >> Manager for issue(s). I would also download and install the chipset
>> >> driver package for your motherboard. (Intel, Via, nVidia or SIS).
>> >> Use of USB peripherals should never require a specific time in the
>> >> boot up sequence for them to Plug-&-Play. It's possible that this
>> >> problem may be a BIOS setup type of issue.
>> >>
>> >> "Labman" <Labman@discussions.microsoft.com> wrote in message
>> >> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
>> >> > Whenever I plug in my USB external hard drive (or flash card) I
>> >> > either
>> >> > get
>> >> > a
>> >> > 'blue screen' crash or my PC just 'hangs'.
>> >> >
>> >> > It used to work if I plugged in the device immediately after turning
>> >> > on
>> >> > the
>> >> > PC but before Windows started. Now it crashes all the time. (Just
>> >> > installed
>> >> > service Pack 2).
>> >> >
>> >> > Any suggestions
>> >>
>> >>
>> >>
>>
>>
>>

Kerry Brown
07-10-2005, 12:29 AM
"Labman" <Labman@discussions.microsoft.com> wrote in message
news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
> Whenever I plug in my USB external hard drive (or flash card) I either get
> a
> 'blue screen' crash or my PC just 'hangs'.
>
> It used to work if I plugged in the device immediately after turning on
> the
> PC but before Windows started. Now it crashes all the time. (Just
> installed
> service Pack 2).
>
> Any suggestions

I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
Specifically a web cam and a USB drive enclosure. Both devices would not
work on any computer with SP2 installed. A firmware update fixed the USB
drive. The web cam manufacturer acknowledged the problem and said they were
working on new drivers. Haven't seen them yet so I don't know if they will
fix the problem. It was a very cheap web cam. I advised the customer to get
a different brand. He purchased a Logitech and it worked fine. It appears to
me that SP2 changes something that causes some USB drivers to fail. I would
look for updates for the devices that are not working.

Kerry

Labman
07-10-2005, 12:29 AM
Just been looking in the Device Manager. Plugging in the External Drive
causes a new USB mass storage device to 'appear'. However, it says no driver
is installed for this device. The Freecom drive came with a disc (and this
software is installed on my PC) but attempts to update the driver have
failed. Is the lack of a suitable driver causing these problems?

"Kerry Brown" wrote:

> "Labman" <Labman@discussions.microsoft.com> wrote in message
> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
> > Whenever I plug in my USB external hard drive (or flash card) I either get
> > a
> > 'blue screen' crash or my PC just 'hangs'.
> >
> > It used to work if I plugged in the device immediately after turning on
> > the
> > PC but before Windows started. Now it crashes all the time. (Just
> > installed
> > service Pack 2).
> >
> > Any suggestions
>
> I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
> Specifically a web cam and a USB drive enclosure. Both devices would not
> work on any computer with SP2 installed. A firmware update fixed the USB
> drive. The web cam manufacturer acknowledged the problem and said they were
> working on new drivers. Haven't seen them yet so I don't know if they will
> fix the problem. It was a very cheap web cam. I advised the customer to get
> a different brand. He purchased a Logitech and it worked fine. It appears to
> me that SP2 changes something that causes some USB drivers to fail. I would
> look for updates for the devices that are not working.
>
> Kerry
>
>
>

Kerry Brown
07-10-2005, 12:29 AM
"Labman" <Labman@discussions.microsoft.com> wrote in message
news:C1C14751-6229-444D-ABB8-447F012A5FFC@microsoft.com...
> Just been looking in the Device Manager. Plugging in the External Drive
> causes a new USB mass storage device to 'appear'. However, it says no
> driver
> is installed for this device. The Freecom drive came with a disc (and this
> software is installed on my PC) but attempts to update the driver have
> failed. Is the lack of a suitable driver causing these problems?
>

Freecom makes a lot of different USB products. Without knowing which product
you have no one can say. Have you checked out www.freecom.com?

Kerry

> "Kerry Brown" wrote:
>
>> "Labman" <Labman@discussions.microsoft.com> wrote in message
>> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
>> > Whenever I plug in my USB external hard drive (or flash card) I either
>> > get
>> > a
>> > 'blue screen' crash or my PC just 'hangs'.
>> >
>> > It used to work if I plugged in the device immediately after turning on
>> > the
>> > PC but before Windows started. Now it crashes all the time. (Just
>> > installed
>> > service Pack 2).
>> >
>> > Any suggestions
>>
>> I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
>> Specifically a web cam and a USB drive enclosure. Both devices would not
>> work on any computer with SP2 installed. A firmware update fixed the USB
>> drive. The web cam manufacturer acknowledged the problem and said they
>> were
>> working on new drivers. Haven't seen them yet so I don't know if they
>> will
>> fix the problem. It was a very cheap web cam. I advised the customer to
>> get
>> a different brand. He purchased a Logitech and it worked fine. It appears
>> to
>> me that SP2 changes something that causes some USB drivers to fail. I
>> would
>> look for updates for the devices that are not working.
>>
>> Kerry
>>
>>
>>

Richard Urban
07-10-2005, 12:29 AM
Plug it in once. Then leave it plugged in OR remember the "exact" port you
had it plugged into. If you plug it into a different port next time you WILL
have to reinstall the drivers. Then if you go back to the original port you
will have to install the drivers yet again!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"Labman" <Labman@discussions.microsoft.com> wrote in message
news:C1C14751-6229-444D-ABB8-447F012A5FFC@microsoft.com...
> Just been looking in the Device Manager. Plugging in the External Drive
> causes a new USB mass storage device to 'appear'. However, it says no
> driver
> is installed for this device. The Freecom drive came with a disc (and this
> software is installed on my PC) but attempts to update the driver have
> failed. Is the lack of a suitable driver causing these problems?
>
> "Kerry Brown" wrote:
>
>> "Labman" <Labman@discussions.microsoft.com> wrote in message
>> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@microsoft.com...
>> > Whenever I plug in my USB external hard drive (or flash card) I either
>> > get
>> > a
>> > 'blue screen' crash or my PC just 'hangs'.
>> >
>> > It used to work if I plugged in the device immediately after turning on
>> > the
>> > PC but before Windows started. Now it crashes all the time. (Just
>> > installed
>> > service Pack 2).
>> >
>> > Any suggestions
>>
>> I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
>> Specifically a web cam and a USB drive enclosure. Both devices would not
>> work on any computer with SP2 installed. A firmware update fixed the USB
>> drive. The web cam manufacturer acknowledged the problem and said they
>> were
>> working on new drivers. Haven't seen them yet so I don't know if they
>> will
>> fix the problem. It was a very cheap web cam. I advised the customer to
>> get
>> a different brand. He purchased a Logitech and it worked fine. It appears
>> to
>> me that SP2 changes something that causes some USB drivers to fail. I
>> would
>> look for updates for the devices that are not working.
>>
>> Kerry
>>
>>
>>


External Hard Drive using USB 2.0