[da_test]

On Tue, 10 May 2005 15:41:01 -0700, "JJ"
<JJ@discussions.microsoft.com> wrote:

>Thanks for the response. It's set to Warn. And it's working properly. The
>driver is an unsigned driver and when prompted, I click "Continue Anyway."
>I've also tried just choosing the driver that was previously used. (It's
>listed if I use the "I will choose the driver" option.) No good.
>
>I think I'm hitting a bug, but I need to get around it.
>
>"da_test" wrote:
>
>> On Tue, 10 May 2005 15:10:05 -0700, "JJ"
>> <JJ@discussions.microsoft.com> wrote:
>>
>> >After removing and reinstalling the latest software and driver for an HP
>> >ScanJet 4300C on Windows XP SP2, the end of the driver installation wizard
>> >states that the driver is not installed and more specifically says: "Class
>> >installer has denied the request to install or upgrade this device." The
>> >software, driver and this device had been working fine for months. But now I
>> >can't install a new driver; I can't use the old one. I tried uninstalling,
>> >reinstalling, rebooting, different driver versions, etc., but I get this
>> >error every time. I can find a lot of hits on the web for this error, but no
>> >solutions other than that it's an OS, not device problem.
>> >
>> >How can I get XP to accept the driver?
>> control panel/system/hardware/driver signing
>>
>> What option is is set to?
>>
>> Dave
>>
>>
Hello - Look in c:\windows\setupapi.log
for more info. It seems some had luck with uninstalling/
reinstalling all USB related items.
Some had problems related to the INF files and missing
function dependencies.
Check out googles advanced search and see what others did:
http://groups-beta.google.com/groups?as_q=driver%20denied&as_epq=class%20installer&safe=images&lr=&hl=en

Good luck
Dave

[JJ]

Thank you!

I was trying to install the scanner to the parallel port, but we did have a
USB HP printer installed. I deleted the printer drivers and let the machine
redetect the printer and scanner. I then was finally able to successfully
update the scanner driver to what we needed. Whew - problem solved!


"da_test" wrote:

> On Tue, 10 May 2005 15:41:01 -0700, "JJ"
> <JJ@discussions.microsoft.com> wrote:
>
> >Thanks for the response. It's set to Warn. And it's working properly. The
> >driver is an unsigned driver and when prompted, I click "Continue Anyway."
> >I've also tried just choosing the driver that was previously used. (It's
> >listed if I use the "I will choose the driver" option.) No good.
> >
> >I think I'm hitting a bug, but I need to get around it.
> >
> >"da_test" wrote:
> >
> >> On Tue, 10 May 2005 15:10:05 -0700, "JJ"
> >> <JJ@discussions.microsoft.com> wrote:
> >>
> >> >After removing and reinstalling the latest software and driver for an HP
> >> >ScanJet 4300C on Windows XP SP2, the end of the driver installation wizard
> >> >states that the driver is not installed and more specifically says: "Class
> >> >installer has denied the request to install or upgrade this device." The
> >> >software, driver and this device had been working fine for months. But now I
> >> >can't install a new driver; I can't use the old one. I tried uninstalling,
> >> >reinstalling, rebooting, different driver versions, etc., but I get this
> >> >error every time. I can find a lot of hits on the web for this error, but no
> >> >solutions other than that it's an OS, not device problem.
> >> >
> >> >How can I get XP to accept the driver?
> >> control panel/system/hardware/driver signing
> >>
> >> What option is is set to?
> >>
> >> Dave
> >>
> >>
> Hello - Look in c:\windows\setupapi.log
> for more info. It seems some had luck with uninstalling/
> reinstalling all USB related items.
> Some had problems related to the INF files and missing
> function dependencies.
> Check out googles advanced search and see what others did:
> http://groups-beta.google.com/groups?as_q=driver%20denied&as_epq=class%20installer&safe=images&lr=&hl=en
>
> Good luck
> Dave
>
>