Installinjg Fax Modem



me@privacy.net
07-09-2005, 11:12 PM
I visited my friend's computer today to fit a fax modem and it wanted
the Service pack 2 CD. It was looking for a file in D:\i386.
Naturally it didn't find it because that folder is on the XP install
CD. My friend didn't have the install disk because like many one man
bands these days the supplier didn't leave one with him.

I could use my install CD but I am loathe to let this supplier off the
hook.

What I need to know is this: does the computer ask for the Service
pack 2 CD because the machine is updated. I know that the supplier is
supposed to have run the CD on the machine because he charged 60
($150) to do so.

Is this likely to have an easy solution to a known problem or is there
a serious problem with the computer.

The modem was brand new and I followed the instructions to the letter.

Colin

Ken Blake
07-09-2005, 11:12 PM
In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
me@privacy.net <me@privacy.net> typed:

> I visited my friend's computer today to fit a fax modem and it
> wanted
> the Service pack 2 CD. It was looking for a file in D:\i386.
> Naturally it didn't find it because that folder is on the XP
> install
> CD. My friend didn't have the install disk because like many
> one man
> bands these days the supplier didn't leave one with him.
>
> I could use my install CD but I am loathe to let this supplier
> off the
> hook.


OEM vendors are required by their agreement with Microsoft to
give you a means of reinstalling, should it be necessary. They
can do this in one of three ways:



1. An OEM copy of Windows

2. A restore CD

3. A hidden partition on your drive, with restore information.



If you don't have 1 or 2, you should have 3, but you should
contact your vendor to find out.



Personally, I find both 2 and 3 unacceptable, and would never
choose to buy a computer that came with an operating system
unless I got a complete generic installation CD for that
operating system.


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup



>
> What I need to know is this: does the computer ask for the
> Service
> pack 2 CD because the machine is updated. I know that the
> supplier is
> supposed to have run the CD on the machine because he charged
> 60
> ($150) to do so.
>
> Is this likely to have an easy solution to a known problem or
> is there
> a serious problem with the computer.
>
> The modem was brand new and I followed the instructions to the
> letter.
>
> Colin

pjp
07-09-2005, 11:13 PM
"Ken Blake" <kblake@this.is.an.invalid.domain> wrote in message
news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...
> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
> me@privacy.net <me@privacy.net> typed:
>
>> I visited my friend's computer today to fit a fax modem and it wanted
>> the Service pack 2 CD. It was looking for a file in D:\i386.
>> Naturally it didn't find it because that folder is on the XP install
>> CD. My friend didn't have the install disk because like many one man
>> bands these days the supplier didn't leave one with him.
>>
>> I could use my install CD but I am loathe to let this supplier off the
>> hook.
>
>
> OEM vendors are required by their agreement with Microsoft to give you a
> means of reinstalling, should it be necessary. They can do this in one of
> three ways:
>
>
>
> 1. An OEM copy of Windows
>
> 2. A restore CD
>
> 3. A hidden partition on your drive, with restore information.
>
>
>
> If you don't have 1 or 2, you should have 3, but you should contact your
> vendor to find out.
>
>
>
> Personally, I find both 2 and 3 unacceptable, and would never choose to
> buy a computer that came with an operating system unless I got a complete
> generic installation CD for that operating system.
>

Agreed by almost anyone with any sense. Had mom-in-law return an HP
specifically because of this. Have another friend with a Dell (payment plan
was appealing to him regardless of anything one said) that I expect sooner
or later he'll have a problem with and then he'll find out how difficult it
is to save things first.

Can't tell a Heinz pickle anything :)

>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>
>
>
>>
>> What I need to know is this: does the computer ask for the Service
>> pack 2 CD because the machine is updated. I know that the supplier is
>> supposed to have run the CD on the machine because he charged 60
>> ($150) to do so.
>>
>> Is this likely to have an easy solution to a known problem or is there
>> a serious problem with the computer.
>>
>> The modem was brand new and I followed the instructions to the letter.
>>
>> Colin
>
>

Colin Bearfield
07-09-2005, 11:13 PM
On Fri, 13 May 2005 17:37:34 GMT, "pjp"
<pjpoirier_is_located@hotmail.com> wrote:

>
>"Ken Blake" <kblake@this.is.an.invalid.domain> wrote in message
>news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...
>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>> me@privacy.net <me@privacy.net> typed:
>>
>>> I visited my friend's computer today to fit a fax modem and it wanted
>>> the Service pack 2 CD. It was looking for a file in D:\i386.
>>> Naturally it didn't find it because that folder is on the XP install
>>> CD. My friend didn't have the install disk because like many one man
>>> bands these days the supplier didn't leave one with him.
>>>
>>> I could use my install CD but I am loathe to let this supplier off the
>>> hook.
>>
>>
>> OEM vendors are required by their agreement with Microsoft to give you a
>> means of reinstalling, should it be necessary. They can do this in one of
>> three ways:
>>
>>
>>
>> 1. An OEM copy of Windows
>>
>> 2. A restore CD
>>
>> 3. A hidden partition on your drive, with restore information.
>>
>>
>>
>> If you don't have 1 or 2, you should have 3, but you should contact your
>> vendor to find out.
>>
>>
>>
>> Personally, I find both 2 and 3 unacceptable, and would never choose to
>> buy a computer that came with an operating system unless I got a complete
>> generic installation CD for that operating system.
>>
>
>Agreed by almost anyone with any sense. Had mom-in-law return an HP
>specifically because of this. Have another friend with a Dell (payment plan
>was appealing to him regardless of anything one said) that I expect sooner
>or later he'll have a problem with and then he'll find out how difficult it
>is to save things first.
>
>Can't tell a Heinz pickle anything :)
>
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>
>>
>>
>>>
>>> What I need to know is this: does the computer ask for the Service
>>> pack 2 CD because the machine is updated. I know that the supplier is
>>> supposed to have run the CD on the machine because he charged 60
>>> ($150) to do so.
>>>
>>> Is this likely to have an easy solution to a known problem or is there
>>> a serious problem with the computer.
>>>
>>> The modem was brand new and I followed the instructions to the letter.
>>>
>>> Colin
>>
>>
>
Good advice, but why is the XP message asking for the Service Pack 2
CD. D:\i386 isn't on that CD, it's on the install CD.

Thanks, Colin

Ken Blake
07-09-2005, 11:13 PM
In news:c28a81tgi02258rq47bdf0kapckgdoji37@4ax.com,
Colin Bearfield <c.bearfield@ntlworld.com> typed:

> On Fri, 13 May 2005 17:37:34 GMT, "pjp"
> <pjpoirier_is_located@hotmail.com> wrote:
>
>>
>> "Ken Blake" <kblake@this.is.an.invalid.domain> wrote in
>> message
>> news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...
>>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>>> me@privacy.net <me@privacy.net> typed:
>>>
>>>> I visited my friend's computer today to fit a fax modem and
>>>> it
>>>> wanted the Service pack 2 CD. It was looking for a file in
>>>> D:\i386. Naturally it didn't find it because that folder is
>>>> on the
>>>> XP install CD. My friend didn't have the install disk
>>>> because like
>>>> many one man bands these days the supplier didn't leave one
>>>> with
>>>> him.
>>>>
>>>> I could use my install CD but I am loathe to let this
>>>> supplier off
>>>> the hook.
>>>
>>>
>>> OEM vendors are required by their agreement with Microsoft to
>>> give
>>> you a means of reinstalling, should it be necessary. They can
>>> do
>>> this in one of three ways:
>>>
>>>
>>>
>>> 1. An OEM copy of Windows
>>>
>>> 2. A restore CD
>>>
>>> 3. A hidden partition on your drive, with restore
>>> information.
>>>
>>>
>>>
>>> If you don't have 1 or 2, you should have 3, but you should
>>> contact
>>> your vendor to find out.
>>>
>>>
>>>
>>> Personally, I find both 2 and 3 unacceptable, and would never
>>> choose to buy a computer that came with an operating system
>>> unless
>>> I got a complete generic installation CD for that operating
>>> system.

> Good advice, but why is the XP message asking for the Service
> Pack 2
> CD. D:\i386 isn't on that CD, it's on the install CD.



My assumption (perhaps incorrect) is that when he said "the
Service Pack 2 CD," he actually meant the installation CD, and
that this particular installation CD was at the SP2 level.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

Colin Bearfield
07-09-2005, 11:13 PM
On Sat, 14 May 2005 11:13:29 -0700, "Ken Blake"
<kblake@this.is.an.invalid.domain> wrote:

>In news:c28a81tgi02258rq47bdf0kapckgdoji37@4ax.com,
>Colin Bearfield <c.bearfield@ntlworld.com> typed:
>
>> On Fri, 13 May 2005 17:37:34 GMT, "pjp"
>> <pjpoirier_is_located@hotmail.com> wrote:
>>
>>>
>>> "Ken Blake" <kblake@this.is.an.invalid.domain> wrote in
>>> message
>>> news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...
>>>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>>>> me@privacy.net <me@privacy.net> typed:
>>>>
>>>>> I visited my friend's computer today to fit a fax modem and
>>>>> it
>>>>> wanted the Service pack 2 CD. It was looking for a file in
>>>>> D:\i386. Naturally it didn't find it because that folder is
>>>>> on the
>>>>> XP install CD. My friend didn't have the install disk
>>>>> because like
>>>>> many one man bands these days the supplier didn't leave one
>>>>> with
>>>>> him.
>>>>>
>>>>> I could use my install CD but I am loathe to let this
>>>>> supplier off
>>>>> the hook.
>>>>
>>>>
>>>> OEM vendors are required by their agreement with Microsoft to
>>>> give
>>>> you a means of reinstalling, should it be necessary. They can
>>>> do
>>>> this in one of three ways:
>>>>
>>>>
>>>>
>>>> 1. An OEM copy of Windows
>>>>
>>>> 2. A restore CD
>>>>
>>>> 3. A hidden partition on your drive, with restore
>>>> information.
>>>>
>>>>
>>>>
>>>> If you don't have 1 or 2, you should have 3, but you should
>>>> contact
>>>> your vendor to find out.
>>>>
>>>>
>>>>
>>>> Personally, I find both 2 and 3 unacceptable, and would never
>>>> choose to buy a computer that came with an operating system
>>>> unless
>>>> I got a complete generic installation CD for that operating
>>>> system.
>
>> Good advice, but why is the XP message asking for the Service
>> Pack 2
>> CD. D:\i386 isn't on that CD, it's on the install CD.
>
>
>
>My assumption (perhaps incorrect) is that when he said "the
>Service Pack 2 CD," he actually meant the installation CD, and
>that this particular installation CD was at the SP2 level.


It was the on screen message that asked for the SP2 CD. There is no
explanation for it.

The fundamental problem was that there was already a fax modem
occupying a PCI slot. It didn't show up in any option from the
control panel in XP.

It's ok now.

Colin


Installinjg Fax Modem