external usb device, pretec digibank



Carita
07-10-2005, 12:12 AM
Hey all,

I have external USB pretec digibank and the problem is that when I connect
it to the computer, Windows XP install the usb and finally it says that
windows XP unable to recognize new hardware/device and ask to boot the
computer. When I do that windows XP does not open at all. When I try to
connect the hardware position windows XP does not recognize it at all. I have
tried to add new hardware and tried to connect it to other computer but the
result is the same. I have send that machine to the device support but it
came back with the message that the machine is OK. Can anyone help me??
--

Thank you for your help

Sharon F
07-10-2005, 12:12 AM
On Fri, 17 Jun 2005 01:42:13 -0700, Carita wrote:

> Hey all,
>
> I have external USB pretec digibank and the problem is that when I connect
> it to the computer, Windows XP install the usb and finally it says that
> windows XP unable to recognize new hardware/device and ask to boot the
> computer. When I do that windows XP does not open at all. When I try to
> connect the hardware position windows XP does not recognize it at all. I have
> tried to add new hardware and tried to connect it to other computer but the
> result is the same. I have send that machine to the device support but it
> came back with the message that the machine is OK. Can anyone help me??

Is the Pretec Digibank a new device that you're trying to install? Or has
it been installed before and worked? If it worked before, what has changed
on the system since that time?

If new, did a driver disc accompany this hardware? Did you follow
directions for installing? With some devices the order of installing
(usually software and then device) can be critical to success. Most
hardware devices include a free technical support incident for installation
issues. If included with this device, take advantage of that service.

There is an XP driver at the Pretec website. From the description it looks
like it is a universal driver for all models of card readers. Don't know if
it applies to your hardware or not. If you can dertermine that and the
driver is newer than what you have on CD, may want to give it a try.
http://www.pretec.com/driver_download_center.htm

Looks like they also have available some applications that are used with
their hardware towards the bottom of the page.

--
Sharon F
MS-MVP ~ Windows Shell/User

Byte
07-10-2005, 12:12 AM
Availability: Discontinued
This product has been discontinued, the information below is for reference
purposes only.
Alternative Product
You may also like to consider this alternative product - Portable Add-Ons
USB 2.0 16-in-1 Multi-Card Reader
The Pretec Digibank is a USB 2.0 HDD enclosure equipped with two card slots,
perfect for data transfer whilst on the move.

Pretec Digibank 7-in-1 HDD Card Reader - eXpansys New Zealand
Click the support forum at below URL (website)
http://www.expansys.co.nz/product.asp?code=DIGIBANK

--
Some days you're the windshield,
some days you're the bug.


"Carita" wrote:

> Hey all,
>
> I have external USB pretec digibank and the problem is that when I connect
> it to the computer, Windows XP install the usb and finally it says that
> windows XP unable to recognize new hardware/device and ask to boot the
> computer. When I do that windows XP does not open at all. When I try to
> connect the hardware position windows XP does not recognize it at all. I have
> tried to add new hardware and tried to connect it to other computer but the
> result is the same. I have send that machine to the device support but it
> came back with the message that the machine is OK. Can anyone help me??
> --
>
> Thank you for your help


external usb device, pretec digibank