NT/Authority/System



Kelly E.
07-10-2005, 12:11 AM
I am having a problem with my computer and I believe that it may be something
with Windows XP. My computer was having problems and my fiancé did a complete
wipe of my hard drive and started over from scratch. He reinstalled Windows
XP Home Edition and everything and it works fine except when I try to connect
to the Internet. I have a Dell computer and when I orig bought the computer
it had Windows 98 on it. Then I got a virus somehow and instead of getting
it fixed we had Windows XP installed by a friend. I've used the Windows XP
operating system for the last three years with no problems, but ever since we
did a complete wipe out of the hard drive we are having problems. I have the
Windows XP disc and product key, but when I called Microsoft they told me
that cause the code had OEM in it that meant that I needed to contact the
manufacturer cause that is the disc that came with the computer. I advised
them this was incorrect and that it orig came with Windows 98 and we had
Windows XP installed at a later date. They told me that I could go thru
Microsoft but it would cost me $35.00 or more. I cannot afford this and
began to search the web to see what I could find out. I came across this
site and was hoping that you could help me. I get this pop up error message
that says it is from NT/Authority/System. It says it is Error 691 and there
is a status code 1073741819 and it says C:windows/system32/lsass.exe. It
gives me the error box and then it tells me in 50 seconds the pc will be shut
down. It counts down and when it gets to zero the computer restarts again.
Can you please review this and email me back with some possible suggestions
on how I can fix this so that I can get access again to the internet. Like I
said earlier, the computer works fine until I try and connect to the
internet. Thanks for your help.

TaurArian
07-10-2005, 12:11 AM
Most likely you have the Sasser virus (but could also be Blaster)?

http://www.microsoft.com/security/default.mspx
Find out how to help protect your PC against viruses, hackers, and other security
issues.


Sasser:
Links about the virus:
http://www.microsoft.com/security/incident/sasser.mspx

To stop shutdown, click Start, click Run and type: shutdown –a
then click OK.

For technical details on Sasser and manual steps to remove
http://www.microsoft.com/technet/security/alerts/sasser.mspx

or
http://www.microsoft.com/security/incident/blast.mspx
Blaster Worm FAQ

Kelly E. wrote:
> I am having a problem with my computer and I believe that it may be
> something with Windows XP. My computer was having problems and my
> fiancé did a complete wipe of my hard drive and started over from
> scratch. He reinstalled Windows XP Home Edition and everything and
> it works fine except when I try to connect to the Internet. I have a
> Dell computer and when I orig bought the computer it had Windows 98
> on it. Then I got a virus somehow and instead of getting it fixed we
> had Windows XP installed by a friend. I've used the Windows XP
> operating system for the last three years with no problems, but ever
> since we did a complete wipe out of the hard drive we are having
> problems. I have the Windows XP disc and product key, but when I
> called Microsoft they told me that cause the code had OEM in it that
> meant that I needed to contact the manufacturer cause that is the
> disc that came with the computer. I advised them this was incorrect
> and that it orig came with Windows 98 and we had Windows XP installed
> at a later date. They told me that I could go thru Microsoft but it
> would cost me $35.00 or more. I cannot afford this and began to
> search the web to see what I could find out. I came across this site
> and was hoping that you could help me. I get this pop up error
> message that says it is from NT/Authority/System. It says it is Error
> 691 and there is a status code 1073741819 and it says
> C:windows/system32/lsass.exe. It gives me the error box and then it
> tells me in 50 seconds the pc will be shut down. It counts down and
> when it gets to zero the computer restarts again. Can you please
> review this and email me back with some possible suggestions on how I
> can fix this so that I can get access again to the internet. Like I
> said earlier, the computer works fine until I try and connect to the
> internet. Thanks for your help.


NT/Authority/System