MSCONFIG and Administrator



RichardD
07-10-2005, 12:11 AM
I have been having a great deal of difficulty installing Adobe Photoshop CS2.
Initially, when I installed it, all applications, except for HELP, seemed to
work. When I noticed the HELP app did not work, I called ADOBE, and they had
me try several things, including completely removing CS2 and related apps. I
have even completely removed any ADOBE stuff from my registry entries.
The last thing ADOBE had me try was to go into MSCONFIG and run Selective
Startup. I also went to the Services tab and disabled all non-Microsoft
services.
When I applied these changes, I got the message "An access denied error was
returned while attempting to change a service. You may need to log on using
an Administrator account to make the specified changes." I am the only user
and am logged in as an Administrator.
This led Adobe to believe something was wrong with my operating system.
Any clues as to what might be causing this, and any proposed fixes?
Thanks.

Sharon F
07-10-2005, 12:11 AM
On Mon, 23 May 2005 10:17:10 -0700, RichardD wrote:

> The last thing ADOBE had me try was to go into MSCONFIG and run Selective
> Startup. I also went to the Services tab and disabled all non-Microsoft
> services.
> When I applied these changes, I got the message "An access denied error was
> returned while attempting to change a service. You may need to log on using
> an Administrator account to make the specified changes." I am the only user
> and am logged in as an Administrator.
> This led Adobe to believe something was wrong with my operating system.
> Any clues as to what might be causing this, and any proposed fixes?
> Thanks.

The error appears when disabling all non-Microsoft services. Try disabling
these one at a time to find out which one is denying access/resistiing
change.

--
Sharon F
MS-MVP ~ Windows Shell/User

RichardD
07-10-2005, 12:11 AM
Thanks, Sharon. I did as you suggested, and it appears as if "True Vector
Internet Monitor" from Zone Labs (Zone Alert) is causing the problem.

I have also tried the following yesterday afternoon:

1. I saw several posts which seemed similar to mine which said to check
"DisableMSI" under
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer. I did not
have DisableMSI, but I do have EnableAdminiTSRemote, type Reg_DWORD. Its
value was 1; I changed it to 0 to see what happened.

2. I completely uninstalled Zone Alert, Pop-Up Stopper, and Microsoft's
Beta Antispyware.

3. I worked with Adobe again, and they had me do a number of things: Create
a new Administrator account; copy all files from the Photoshop CD onto my
hard drive, under the new Administrator account; run the setup program from
my hard drive.

4. It appears as if almost everything has loaded properly, and Photoshop
now runs again with most applications I have tried. The HELP function,
however, still does not work...my original problem when I first called Adobe.


5. Adobe also had me get into SAFE MODE and try these things. Further,
they had me get into the Command Mode (RUN, CMD) and try the "cacls" command.
I don't know what this does, but I think it has something to do with
checking administrator rights. Whenever I tried the "cacls" command, even in
SAFE MODE, I got the message to the effect that the "internal or external"
command cannot be found. This led Adobe further to believe something is
corrupt in my operating system or Administrative Rights area.

In summary, Photoshop CS2 appears to work fine from what I can see so far,
with the exception of the HELP menus. I can load the help function, but when
I work my way into the menu to get a specific HELP item, I get an error
message. I do not know which of the above helped me reinstall Photoshop, but
from what I can remember, I suspect it was the creation of another
Administrator account.

Based on the above, especially the error messages I get with the "cacls"
command, does it appear I have an operating system problem? Should I have
changed the registry entry I mentioned in item 1 above, and should I change
the value back to "1"?

Sharon F
07-10-2005, 12:11 AM
On Tue, 24 May 2005 12:36:11 -0700, RichardD wrote:

> Thanks, Sharon. I did as you suggested, and it appears as if "True Vector
> Internet Monitor" from Zone Labs (Zone Alert) is causing the problem.
>
> I have also tried the following yesterday afternoon:
>
> 1. I saw several posts which seemed similar to mine which said to check
> "DisableMSI" under
> HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer. I did not
> have DisableMSI, but I do have EnableAdminiTSRemote, type Reg_DWORD. Its
> value was 1; I changed it to 0 to see what happened.
>
> 2. I completely uninstalled Zone Alert, Pop-Up Stopper, and Microsoft's
> Beta Antispyware.
>
> 3. I worked with Adobe again, and they had me do a number of things: Create
> a new Administrator account; copy all files from the Photoshop CD onto my
> hard drive, under the new Administrator account; run the setup program from
> my hard drive.
>
> 4. It appears as if almost everything has loaded properly, and Photoshop
> now runs again with most applications I have tried. The HELP function,
> however, still does not work...my original problem when I first called Adobe.
>
>
> 5. Adobe also had me get into SAFE MODE and try these things. Further,
> they had me get into the Command Mode (RUN, CMD) and try the "cacls" command.
> I don't know what this does, but I think it has something to do with
> checking administrator rights. Whenever I tried the "cacls" command, even in
> SAFE MODE, I got the message to the effect that the "internal or external"
> command cannot be found. This led Adobe further to believe something is
> corrupt in my operating system or Administrative Rights area.
>
> In summary, Photoshop CS2 appears to work fine from what I can see so far,
> with the exception of the HELP menus. I can load the help function, but when
> I work my way into the menu to get a specific HELP item, I get an error
> message. I do not know which of the above helped me reinstall Photoshop, but
> from what I can remember, I suspect it was the creation of another
> Administrator account.
>
> Based on the above, especially the error messages I get with the "cacls"
> command, does it appear I have an operating system problem? Should I have
> changed the registry entry I mentioned in item 1 above, and should I change
> the value back to "1"?

While Zone Alarm is a fine product, the True Vector service tends to be
slow loading and unloading. Adobe has quite an odd authentication routine
these days so when you have a firewall installed that monitors outgoing
traffic, you'll probably need to allow anything Adobe.

I can't imagine why there would be a cacls problem with Adobe's help file.
If a path is mentioned in the error message, you could try adding full
permissions to the folder and its contents for the Administrator group. Or
try a repair install of the whole (Adobe) shebang while logged on the new
account that you created.

--
Sharon F
MS-MVP ~ Windows Shell/User

RichardD
07-10-2005, 12:11 AM
The latest installation of Photoshop CS2 was done with ZoneAlert fully
uninstalled (as well as the MS Beta Antispyware and Popup Stopper), and
simultaneously, the installation took place in the new administrator user I
had set up.

Adobe had me run cacls not on their help program, but rather on "All Users"
and a couple of other folders in an attempt (I think) to see what permissions
were granted. When I run cacls with a file name, or just by itself, in the
command mode, I get the following message: "'cacls' is not recognized as an
internal or external command, operable program, or batch file." This
appears to me as if the "cacls" command does not exist at all. Does it look
like this is the case to you, and if so, does it indicate a problem?

Thanks

David Candy
07-10-2005, 12:11 AM
Type path in the command prompt. What does it say?
"RichardD" <RichardD@discussions.microsoft.com> wrote in message
news:36C7013E-15B9-4365-AD79-A43FBAA5924B@microsoft.com...
> The latest installation of Photoshop CS2 was done with ZoneAlert fully
> uninstalled (as well as the MS Beta Antispyware and Popup Stopper), and
> simultaneously, the installation took place in the new administrator user
I
> had set up.
>
> Adobe had me run cacls not on their help program, but rather on "All
Users"
> and a couple of other folders in an attempt (I think) to see what
permissions
> were granted. When I run cacls with a file name, or just by itself, in
the
> command mode, I get the following message: "'cacls' is not recognized as
an
> internal or external command, operable program, or batch file." This
> appears to me as if the "cacls" command does not exist at all. Does it
look
> like this is the case to you, and if so, does it indicate a problem?
>
> Thanks

Sharon F
07-10-2005, 12:11 AM
On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:

> Adobe had me run cacls not on their help program, but rather on "All Users"
> and a couple of other folders in an attempt (I think) to see what permissions
> were granted.

David has chimed in about path and cacls. He's much better informed on
cacls than I.

Is there anything in Event Viewer or an on screen error message when
Adobe's help doesn't appear? I currently have their Photoshop Elements
program installed. That help file is html based and I get a message from IE
about active content being blocked. Besides IE, internet security programs,
such as Norton's, may block this kind of content as well.

--
Sharon F
MS-MVP ~ Windows Shell/User

David Candy
07-10-2005, 12:11 AM
But I don't know what the big problem is (people aren't quoting all previous
messages). I gather it has something to do with Adobe Photoshop Elements.
Path is also used to find dlls though under most circumstances dlls are
found before it gets to paths - path is the last place it looks for dlls.

Regard to cacls - this error is caused by a faulty path or a deleted file.
If it's a faulty path then Dick (I have a filthy mind) can still run cacls
by so

c:\windows\system32\cacls WhateverFileOrFolder

Many programs use environmental variables, esp %systemroot%. Adobe may use
this and if one variable (Path) is bad then others may be too.

So type Set and copy and paste what it says.



"Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
>
> > Adobe had me run cacls not on their help program, but rather on "All
Users"
> > and a couple of other folders in an attempt (I think) to see what
permissions
> > were granted.
>
> David has chimed in about path and cacls. He's much better informed on
> cacls than I.
>
> Is there anything in Event Viewer or an on screen error message when
> Adobe's help doesn't appear? I currently have their Photoshop Elements
> program installed. That help file is html based and I get a message from
IE
> about active content being blocked. Besides IE, internet security
programs,
> such as Norton's, may block this kind of content as well.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User

Sharon F
07-10-2005, 12:11 AM
On Wed, 25 May 2005 18:23:12 +1000, David Candy wrote:

> But I don't know what the big problem is (people aren't quoting all previous
> messages). I gather it has something to do with Adobe Photoshop Elements.
> Path is also used to find dlls though under most circumstances dlls are
> found before it gets to paths - path is the last place it looks for dlls.
>
> Regard to cacls - this error is caused by a faulty path or a deleted file.
> If it's a faulty path then Dick (I have a filthy mind) can still run cacls
> by so
>
> c:\windows\system32\cacls WhateverFileOrFolder
>
> Many programs use environmental variables, esp %systemroot%. Adobe may use
> this and if one variable (Path) is bad then others may be too.
>
> So type Set and copy and paste what it says.

Summary: Problem has been getting the Adobe Help system for the Photoshop
CS package (a suite of Adobe products) working.

To Richard: Adobe has user forums on their server. You might try those in
addition to the phone support you're using now. Sometimes other users are
more tuned in to the installation and everyday problems using Adobe's
software. As with all forums, bad advice is mixed in with good so you need
to read very selectively.

To David: Sorry you didn't get the whole thread. Have copied it below.
">" quotes are RichardD's posts.
*|* are my replies.
*** are your replies
NOTE: I have Photoshop Elements which has an HTML Help system. RichardD has
Photoshop CS. I mentioned Photoshop Elements in case the help system is the
same as that used with CS.

Entire thead:

> I have been having a great deal of difficulty installing Adobe Photoshop CS2.
> Initially, when I installed it, all applications, except for HELP, seemed to
> work. When I noticed the HELP app did not work, I called ADOBE, and they had
> me try several things, including completely removing CS2 and related apps. I
> have even completely removed any ADOBE stuff from my registry entries.
> The last thing ADOBE had me try was to go into MSCONFIG and run Selective
> Startup. I also went to the Services tab and disabled all non-Microsoft
> services.
> When I applied these changes, I got the message "An access denied error was
> returned while attempting to change a service. You may need to log on using
> an Administrator account to make the specified changes." I am the only user
> and am logged in as an Administrator.
> This led Adobe to believe something was wrong with my operating system.
> Any clues as to what might be causing this, and any proposed fixes?
> Thanks.

| The error appears when disabling all non-Microsoft services. Try disabling
| these one at a time to find out which one is denying access/resistiing
| change.

> Thanks, Sharon. I did as you suggested, and it appears as if "True Vector
> Internet Monitor" from Zone Labs (Zone Alert) is causing the problem.
>
> I have also tried the following yesterday afternoon:
>
> 1. I saw several posts which seemed similar to mine which said to check
> "DisableMSI" under
> HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer. I did not
> have DisableMSI, but I do have EnableAdminiTSRemote, type Reg_DWORD. Its
> value was 1; I changed it to 0 to see what happened.
>
> 2. I completely uninstalled Zone Alert, Pop-Up Stopper, and Microsoft's
> Beta Antispyware.
>
> 3. I worked with Adobe again, and they had me do a number of things: Create
> a new Administrator account; copy all files from the Photoshop CD onto my
> hard drive, under the new Administrator account; run the setup program from
> my hard drive.
>
> 4. It appears as if almost everything has loaded properly, and Photoshop
> now runs again with most applications I have tried. The HELP function,
> however, still does not work...my original problem when I first called Adobe.
>
>
> 5. Adobe also had me get into SAFE MODE and try these things. Further,
> they had me get into the Command Mode (RUN, CMD) and try the "cacls" command.
> I don't know what this does, but I think it has something to do with
> checking administrator rights. Whenever I tried the "cacls" command, even in
> SAFE MODE, I got the message to the effect that the "internal or external"
> command cannot be found. This led Adobe further to believe something is
> corrupt in my operating system or Administrative Rights area.
>
> In summary, Photoshop CS2 appears to work fine from what I can see so far,
> with the exception of the HELP menus. I can load the help function, but when
> I work my way into the menu to get a specific HELP item, I get an error
> message. I do not know which of the above helped me reinstall Photoshop, but
> from what I can remember, I suspect it was the creation of another
> Administrator account.
>
> Based on the above, especially the error messages I get with the "cacls"
> command, does it appear I have an operating system problem? Should I have
> changed the registry entry I mentioned in item 1 above, and should I change
> the value back to "1"?

| While Zone Alarm is a fine product, the True Vector service tends to be
| slow loading and unloading. Adobe has quite an odd authentication routine
| these days so when you have a firewall installed that monitors outgoing
| traffic, you'll probably need to allow anything Adobe.
|
| I can't imagine why there would be a cacls problem with Adobe's help file.
| If a path is mentioned in the error message, you could try adding full
| permissions to the folder and its contents for the Administrator group. Or
| try a repair install of the whole (Adobe) shebang while logged on the new
| account that you created.

> The latest installation of Photoshop CS2 was done with ZoneAlert fully
> uninstalled (as well as the MS Beta Antispyware and Popup Stopper), and
> simultaneously, the installation took place in the new administrator user I
> had set up.
>
> Adobe had me run cacls not on their help program, but rather on "All Users"
> and a couple of other folders in an attempt (I think) to see what permissions
> were granted. When I run cacls with a file name, or just by itself, in the
> command mode, I get the following message: "'cacls' is not recognized as an
> internal or external command, operable program, or batch file." This
> appears to me as if the "cacls" command does not exist at all. Does it look
> like this is the case to you, and if so, does it indicate a problem?

** Type path in the command prompt. What does it say?

| David has chimed in about path and cacls. He's much better informed on
| cacls than I.
|
| Is there anything in Event Viewer or an on screen error message when
| Adobe's help doesn't appear? I currently have their Photoshop Elements
| program installed. That help file is html based and I get a message from IE
| about active content being blocked. Besides IE, internet security programs,
| such as Norton's, may block this kind of content as well.

** But I don't know what the big problem is (people aren't quoting all
previous
** messages). I gather it has something to do with Adobe Photoshop
Elements.
** Path is also used to find dlls though under most circumstances dlls are
** found before it gets to paths - path is the last place it looks for
dlls.
**
** Regard to cacls - this error is caused by a faulty path or a deleted
file.
** If it's a faulty path then Dick (I have a filthy mind) can still run
cacls
** by so
**
** c:\windows\system32\cacls WhateverFileOrFolder
**
** Many programs use environmental variables, esp %systemroot%. Adobe may
use
** this and if one variable (Path) is bad then others may be too.
**
** So type Set and copy and paste what it says.

RichardD
07-10-2005, 12:11 AM
David,
It does appear as if there is an invalid or missing path. The cacls command
does work if I run it from the c:\windows\system32 path.
After I run "SET", I cannot figure out how to cut and paste. I can "Select
All", but I cannot cut or copy. If, after "Select All", I hit the right
mouse button again, the highlighting goes away.
Can you tell me how to Cut and Paste from the Command Prompt? Or, is there
a particular piece of information you are looking for from the SET results?
To summarize my problem, last week, after I first installed Photoshop CS2,
every thing seemed to work fine, with the exception of the HELP menu. After
loading CS2, you get the top menu line...File Edit Image .... Window
Help. Last week, after I first loaded CS2, when selecting the Help menu, I
immediately got an error message. I believe it was Error 1316...network
error. Remember...this was last week. The situation got worse as I
uninstalled COMPLETELY the program, until Monday afternoon, when I was able
to load everything again from a new administrator user, and by completely
uninstalling Zone Alarm and a couple of other programs. I did not uninstall
Norton, but I shut it off in MSCONFIG.
Now, CS2 works with most applications, except the HELP menu. Things are
better...when now selecting HELP, I actually get the Adobe Help Center
window. I get a list of Help Topics on the left of the screen. As an
example, one topic is "Getting Started." If I click on this, I get the next
menu list, including "Installation and Registration." If I click on
"Installation and Registration," I get the next menu list, including "To
Install." If I click on this last item, I immediately get an error dialog
box. It says "The operation could not be completed." No error number is
listed. This happens for all but 1 of the help topics.
I will continue trying to see if I can figure out hot to cut and paste from
the command prompt.
Thanks for your help so far,
Richard



"David Candy" wrote:

> But I don't know what the big problem is (people aren't quoting all previous
> messages). I gather it has something to do with Adobe Photoshop Elements.
> Path is also used to find dlls though under most circumstances dlls are
> found before it gets to paths - path is the last place it looks for dlls.
>
> Regard to cacls - this error is caused by a faulty path or a deleted file.
> If it's a faulty path then Dick (I have a filthy mind) can still run cacls
> by so
>
> c:\windows\system32\cacls WhateverFileOrFolder
>
> Many programs use environmental variables, esp %systemroot%. Adobe may use
> this and if one variable (Path) is bad then others may be too.
>
> So type Set and copy and paste what it says.
>
>
>
> "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> >
> > > Adobe had me run cacls not on their help program, but rather on "All
> Users"
> > > and a couple of other folders in an attempt (I think) to see what
> permissions
> > > were granted.
> >
> > David has chimed in about path and cacls. He's much better informed on
> > cacls than I.
> >
> > Is there anything in Event Viewer or an on screen error message when
> > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > program installed. That help file is html based and I get a message from
> IE
> > about active content being blocked. Besides IE, internet security
> programs,
> > such as Norton's, may block this kind of content as well.
> >
> > --
> > Sharon F
> > MS-MVP ~ Windows Shell/User
>
>
>

RichardD
07-10-2005, 12:11 AM
David, Sharon...

Just a follow-up. I looked at your messages again, and I see that you
wanted me to run "path" at the command prompt. When I do this, the result is
"c:\windows\system32".

Now, when I type "cacls" at the command prompt, I do get the proper messages
for this command, regardless of which path I type it in. Don't know what I
did, but it appears to work properly now.

I'm still having trouble with Photoshop CS2...the help file just isn't
working or loading properly. I'm still trying some things...

Richard

"David Candy" wrote:

> But I don't know what the big problem is (people aren't quoting all previous
> messages). I gather it has something to do with Adobe Photoshop Elements.
> Path is also used to find dlls though under most circumstances dlls are
> found before it gets to paths - path is the last place it looks for dlls.
>
> Regard to cacls - this error is caused by a faulty path or a deleted file.
> If it's a faulty path then Dick (I have a filthy mind) can still run cacls
> by so
>
> c:\windows\system32\cacls WhateverFileOrFolder
>
> Many programs use environmental variables, esp %systemroot%. Adobe may use
> this and if one variable (Path) is bad then others may be too.
>
> So type Set and copy and paste what it says.
>
>
>
> "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> >
> > > Adobe had me run cacls not on their help program, but rather on "All
> Users"
> > > and a couple of other folders in an attempt (I think) to see what
> permissions
> > > were granted.
> >
> > David has chimed in about path and cacls. He's much better informed on
> > cacls than I.
> >
> > Is there anything in Event Viewer or an on screen error message when
> > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > program installed. That help file is html based and I get a message from
> IE
> > about active content being blocked. Besides IE, internet security
> programs,
> > such as Norton's, may block this kind of content as well.
> >
> > --
> > Sharon F
> > MS-MVP ~ Windows Shell/User
>
>
>

David Candy
07-10-2005, 12:11 AM
Right click the title bar of the command prompt, Edit menu. Note this is not
done in a windows way. You choose Mark, select the text, then go back to the
menu and choose Copy (or the enter key).
"RichardD" <RichardD@discussions.microsoft.com> wrote in message
news:BF0BD01E-2023-4A4C-84A2-BAF345E46987@microsoft.com...
> David,
> It does appear as if there is an invalid or missing path. The cacls
command
> does work if I run it from the c:\windows\system32 path.
> After I run "SET", I cannot figure out how to cut and paste. I can
"Select
> All", but I cannot cut or copy. If, after "Select All", I hit the right
> mouse button again, the highlighting goes away.
> Can you tell me how to Cut and Paste from the Command Prompt? Or, is
there
> a particular piece of information you are looking for from the SET
results?
> To summarize my problem, last week, after I first installed Photoshop CS2,
> every thing seemed to work fine, with the exception of the HELP menu.
After
> loading CS2, you get the top menu line...File Edit Image ....
Window
> Help. Last week, after I first loaded CS2, when selecting the Help menu,
I
> immediately got an error message. I believe it was Error 1316...network
> error. Remember...this was last week. The situation got worse as I
> uninstalled COMPLETELY the program, until Monday afternoon, when I was
able
> to load everything again from a new administrator user, and by completely
> uninstalling Zone Alarm and a couple of other programs. I did not
uninstall
> Norton, but I shut it off in MSCONFIG.
> Now, CS2 works with most applications, except the HELP menu. Things are
> better...when now selecting HELP, I actually get the Adobe Help Center
> window. I get a list of Help Topics on the left of the screen. As an
> example, one topic is "Getting Started." If I click on this, I get the
next
> menu list, including "Installation and Registration." If I click on
> "Installation and Registration," I get the next menu list, including "To
> Install." If I click on this last item, I immediately get an error dialog
> box. It says "The operation could not be completed." No error number is
> listed. This happens for all but 1 of the help topics.
> I will continue trying to see if I can figure out hot to cut and paste
from
> the command prompt.
> Thanks for your help so far,
> Richard
>
>
>
> "David Candy" wrote:
>
> > But I don't know what the big problem is (people aren't quoting all
previous
> > messages). I gather it has something to do with Adobe Photoshop
Elements.
> > Path is also used to find dlls though under most circumstances dlls are
> > found before it gets to paths - path is the last place it looks for
dlls.
> >
> > Regard to cacls - this error is caused by a faulty path or a deleted
file.
> > If it's a faulty path then Dick (I have a filthy mind) can still run
cacls
> > by so
> >
> > c:\windows\system32\cacls WhateverFileOrFolder
> >
> > Many programs use environmental variables, esp %systemroot%. Adobe may
use
> > this and if one variable (Path) is bad then others may be too.
> >
> > So type Set and copy and paste what it says.
> >
> >
> >
> > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > >
> > > > Adobe had me run cacls not on their help program, but rather on "All
> > Users"
> > > > and a couple of other folders in an attempt (I think) to see what
> > permissions
> > > > were granted.
> > >
> > > David has chimed in about path and cacls. He's much better informed on
> > > cacls than I.
> > >
> > > Is there anything in Event Viewer or an on screen error message when
> > > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > > program installed. That help file is html based and I get a message
from
> > IE
> > > about active content being blocked. Besides IE, internet security
> > programs,
> > > such as Norton's, may block this kind of content as well.
> > >
> > > --
> > > Sharon F
> > > MS-MVP ~ Windows Shell/User
> >
> >
> >

David Candy
07-10-2005, 12:11 AM
Try r/c the last page that work and choose View Source. Then also get the
View Source on the page that doesn't work. Also right click the last link
and choose Properties. You are trying to work out what locations it wants.

This is from OE's Help file when r/c - Properties on a link - the address is
composed of a filename and the filename of the actual page (which is
normally stored in the Help file - Help files are big files filled with lots
of little files)

mk:@MSITStore:C:\WINDOWS\help\msoe.chm::/conn_connect_oe.htm

This is the actual code on the page for a link when doing View Source

<A HREF="conn_connect_oe.htm">Set up Outlook Express to reduce online
time</A>

You can see the link only specifies the filename of the page

Does the help file work if you find it in Explorer and double click it.

Your path is wrong (System Infomation doesn't work I suspect) but is not so
wrong that Adobe should care.

In System in Control Panel on its Advanced tab, Environmental Variables make
path = to

c:\windows\system32;c:\windows;c:\windows\system32\wbem

This will prevent future niggly problems.

"RichardD" <RichardD@discussions.microsoft.com> wrote in message
news:BCA2DAF8-C748-4B30-9D7F-A94B4E9C7B9D@microsoft.com...
> David, Sharon...
>
> Just a follow-up. I looked at your messages again, and I see that you
> wanted me to run "path" at the command prompt. When I do this, the result
is
> "c:\windows\system32".
>
> Now, when I type "cacls" at the command prompt, I do get the proper
messages
> for this command, regardless of which path I type it in. Don't know what
I
> did, but it appears to work properly now.
>
> I'm still having trouble with Photoshop CS2...the help file just isn't
> working or loading properly. I'm still trying some things...
>
> Richard
>
> "David Candy" wrote:
>
> > But I don't know what the big problem is (people aren't quoting all
previous
> > messages). I gather it has something to do with Adobe Photoshop
Elements.
> > Path is also used to find dlls though under most circumstances dlls are
> > found before it gets to paths - path is the last place it looks for
dlls.
> >
> > Regard to cacls - this error is caused by a faulty path or a deleted
file.
> > If it's a faulty path then Dick (I have a filthy mind) can still run
cacls
> > by so
> >
> > c:\windows\system32\cacls WhateverFileOrFolder
> >
> > Many programs use environmental variables, esp %systemroot%. Adobe may
use
> > this and if one variable (Path) is bad then others may be too.
> >
> > So type Set and copy and paste what it says.
> >
> >
> >
> > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > >
> > > > Adobe had me run cacls not on their help program, but rather on "All
> > Users"
> > > > and a couple of other folders in an attempt (I think) to see what
> > permissions
> > > > were granted.
> > >
> > > David has chimed in about path and cacls. He's much better informed on
> > > cacls than I.
> > >
> > > Is there anything in Event Viewer or an on screen error message when
> > > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > > program installed. That help file is html based and I get a message
from
> > IE
> > > about active content being blocked. Besides IE, internet security
> > programs,
> > > such as Norton's, may block this kind of content as well.
> > >
> > > --
> > > Sharon F
> > > MS-MVP ~ Windows Shell/User
> >
> >
> >

RichardD
07-10-2005, 12:11 AM
Here are the results of typing the "SET" command at the command prompt.

I see you've sent me another message....I'll take a look at that soon, but
I've tried completely removing PHOTOSHOP CS2 this afternoon and reinstalling
it....I'm having the same difficulties I was having last week....the the
Adobe Help Center doesn't even install its folder on my drive, and the Adobe
Updater file cannot be found, either.

Richard

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard Doyle>set
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Richard Doyle\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=JUDGEPC
ComSpec=C:\WINDOWS\system32\cmd.exe
DEVMGR_SHOW_NONPRESENT_DEVICES=1
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Richard Doyle
LOGONSERVER=\\JUDGEPC
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 4, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0204
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp
tvdumpflags=10
USERDOMAIN=JUDGEPC
USERNAME=Richard Doyle
USERPROFILE=C:\Documents and Settings\Richard Doyle
windir=C:\WINDOWS

C:\Documents and Settings\Richard Doyle>

"David Candy" wrote:

> Right click the title bar of the command prompt, Edit menu. Note this is not
> done in a windows way. You choose Mark, select the text, then go back to the
> menu and choose Copy (or the enter key).
> "RichardD" <RichardD@discussions.microsoft.com> wrote in message
> news:BF0BD01E-2023-4A4C-84A2-BAF345E46987@microsoft.com...
> > David,
> > It does appear as if there is an invalid or missing path. The cacls
> command
> > does work if I run it from the c:\windows\system32 path.
> > After I run "SET", I cannot figure out how to cut and paste. I can
> "Select
> > All", but I cannot cut or copy. If, after "Select All", I hit the right
> > mouse button again, the highlighting goes away.
> > Can you tell me how to Cut and Paste from the Command Prompt? Or, is
> there
> > a particular piece of information you are looking for from the SET
> results?
> > To summarize my problem, last week, after I first installed Photoshop CS2,
> > every thing seemed to work fine, with the exception of the HELP menu.
> After
> > loading CS2, you get the top menu line...File Edit Image ....
> Window
> > Help. Last week, after I first loaded CS2, when selecting the Help menu,
> I
> > immediately got an error message. I believe it was Error 1316...network
> > error. Remember...this was last week. The situation got worse as I
> > uninstalled COMPLETELY the program, until Monday afternoon, when I was
> able
> > to load everything again from a new administrator user, and by completely
> > uninstalling Zone Alarm and a couple of other programs. I did not
> uninstall
> > Norton, but I shut it off in MSCONFIG.
> > Now, CS2 works with most applications, except the HELP menu. Things are
> > better...when now selecting HELP, I actually get the Adobe Help Center
> > window. I get a list of Help Topics on the left of the screen. As an
> > example, one topic is "Getting Started." If I click on this, I get the
> next
> > menu list, including "Installation and Registration." If I click on
> > "Installation and Registration," I get the next menu list, including "To
> > Install." If I click on this last item, I immediately get an error dialog
> > box. It says "The operation could not be completed." No error number is
> > listed. This happens for all but 1 of the help topics.
> > I will continue trying to see if I can figure out hot to cut and paste
> from
> > the command prompt.
> > Thanks for your help so far,
> > Richard
> >
> >
> >
> > "David Candy" wrote:
> >
> > > But I don't know what the big problem is (people aren't quoting all
> previous
> > > messages). I gather it has something to do with Adobe Photoshop
> Elements.
> > > Path is also used to find dlls though under most circumstances dlls are
> > > found before it gets to paths - path is the last place it looks for
> dlls.
> > >
> > > Regard to cacls - this error is caused by a faulty path or a deleted
> file.
> > > If it's a faulty path then Dick (I have a filthy mind) can still run
> cacls
> > > by so
> > >
> > > c:\windows\system32\cacls WhateverFileOrFolder
> > >
> > > Many programs use environmental variables, esp %systemroot%. Adobe may
> use
> > > this and if one variable (Path) is bad then others may be too.
> > >
> > > So type Set and copy and paste what it says.
> > >
> > >
> > >
> > > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > > >
> > > > > Adobe had me run cacls not on their help program, but rather on "All
> > > Users"
> > > > > and a couple of other folders in an attempt (I think) to see what
> > > permissions
> > > > > were granted.
> > > >
> > > > David has chimed in about path and cacls. He's much better informed on
> > > > cacls than I.
> > > >
> > > > Is there anything in Event Viewer or an on screen error message when
> > > > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > > > program installed. That help file is html based and I get a message
> from
> > > IE
> > > > about active content being blocked. Besides IE, internet security
> > > programs,
> > > > such as Norton's, may block this kind of content as well.
> > > >
> > > > --
> > > > Sharon F
> > > > MS-MVP ~ Windows Shell/User
> > >
> > >
> > >
>
>
>

RichardD
07-10-2005, 12:11 AM
David,

When I type "path" at the command prompt, now, I get the response "<null>".
Also, the "cacls" command now only works again in c:\windows\system32. If I
am in any other directory, I get the error message I mentioned earlier.

Richard

"David Candy" wrote:

> Right click the title bar of the command prompt, Edit menu. Note this is not
> done in a windows way. You choose Mark, select the text, then go back to the
> menu and choose Copy (or the enter key).
> "RichardD" <RichardD@discussions.microsoft.com> wrote in message
> news:BF0BD01E-2023-4A4C-84A2-BAF345E46987@microsoft.com...
> > David,
> > It does appear as if there is an invalid or missing path. The cacls
> command
> > does work if I run it from the c:\windows\system32 path.
> > After I run "SET", I cannot figure out how to cut and paste. I can
> "Select
> > All", but I cannot cut or copy. If, after "Select All", I hit the right
> > mouse button again, the highlighting goes away.
> > Can you tell me how to Cut and Paste from the Command Prompt? Or, is
> there
> > a particular piece of information you are looking for from the SET
> results?
> > To summarize my problem, last week, after I first installed Photoshop CS2,
> > every thing seemed to work fine, with the exception of the HELP menu.
> After
> > loading CS2, you get the top menu line...File Edit Image ....
> Window
> > Help. Last week, after I first loaded CS2, when selecting the Help menu,
> I
> > immediately got an error message. I believe it was Error 1316...network
> > error. Remember...this was last week. The situation got worse as I
> > uninstalled COMPLETELY the program, until Monday afternoon, when I was
> able
> > to load everything again from a new administrator user, and by completely
> > uninstalling Zone Alarm and a couple of other programs. I did not
> uninstall
> > Norton, but I shut it off in MSCONFIG.
> > Now, CS2 works with most applications, except the HELP menu. Things are
> > better...when now selecting HELP, I actually get the Adobe Help Center
> > window. I get a list of Help Topics on the left of the screen. As an
> > example, one topic is "Getting Started." If I click on this, I get the
> next
> > menu list, including "Installation and Registration." If I click on
> > "Installation and Registration," I get the next menu list, including "To
> > Install." If I click on this last item, I immediately get an error dialog
> > box. It says "The operation could not be completed." No error number is
> > listed. This happens for all but 1 of the help topics.
> > I will continue trying to see if I can figure out hot to cut and paste
> from
> > the command prompt.
> > Thanks for your help so far,
> > Richard
> >
> >
> >
> > "David Candy" wrote:
> >
> > > But I don't know what the big problem is (people aren't quoting all
> previous
> > > messages). I gather it has something to do with Adobe Photoshop
> Elements.
> > > Path is also used to find dlls though under most circumstances dlls are
> > > found before it gets to paths - path is the last place it looks for
> dlls.
> > >
> > > Regard to cacls - this error is caused by a faulty path or a deleted
> file.
> > > If it's a faulty path then Dick (I have a filthy mind) can still run
> cacls
> > > by so
> > >
> > > c:\windows\system32\cacls WhateverFileOrFolder
> > >
> > > Many programs use environmental variables, esp %systemroot%. Adobe may
> use
> > > this and if one variable (Path) is bad then others may be too.
> > >
> > > So type Set and copy and paste what it says.
> > >
> > >
> > >
> > > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > > >
> > > > > Adobe had me run cacls not on their help program, but rather on "All
> > > Users"
> > > > > and a couple of other folders in an attempt (I think) to see what
> > > permissions
> > > > > were granted.
> > > >
> > > > David has chimed in about path and cacls. He's much better informed on
> > > > cacls than I.
> > > >
> > > > Is there anything in Event Viewer or an on screen error message when
> > > > Adobe's help doesn't appear? I currently have their Photoshop Elements
> > > > program installed. That help file is html based and I get a message
> from
> > > IE
> > > > about active content being blocked. Besides IE, internet security
> > > programs,
> > > > such as Norton's, may block this kind of content as well.
> > > >
> > > > --
> > > > Sharon F
> > > > MS-MVP ~ Windows Shell/User
> > >
> > >
> > >
>
>
>

David Candy
07-10-2005, 12:11 AM
There is a problem in that there is no path listed. Type path again in cmd.
Edit the path in System in control panel then reboot and run set or path
again to confirm you now have a path setting.
"RichardD" <RichardD@discussions.microsoft.com> wrote in message
news:686B973C-02E1-4535-838F-2B338014D42E@microsoft.com...
> Here are the results of typing the "SET" command at the command prompt.
>
> I see you've sent me another message....I'll take a look at that soon, but
> I've tried completely removing PHOTOSHOP CS2 this afternoon and
reinstalling
> it....I'm having the same difficulties I was having last week....the the
> Adobe Help Center doesn't even install its folder on my drive, and the
Adobe
> Updater file cannot be found, either.
>
> Richard
>
> Microsoft Windows XP [Version 5.1.2600]
> (C) Copyright 1985-2001 Microsoft Corp.
>
> C:\Documents and Settings\Richard Doyle>set
> ALLUSERSPROFILE=C:\Documents and Settings\All Users
> APPDATA=C:\Documents and Settings\Richard Doyle\Application Data
> CLIENTNAME=Console
> CommonProgramFiles=C:\Program Files\Common Files
> COMPUTERNAME=JUDGEPC
> ComSpec=C:\WINDOWS\system32\cmd.exe
> DEVMGR_SHOW_NONPRESENT_DEVICES=1
> FP_NO_HOST_CHECK=NO
> HOMEDRIVE=C:
> HOMEPATH=\Documents and Settings\Richard Doyle
> LOGONSERVER=\\JUDGEPC
> NUMBER_OF_PROCESSORS=1
> OS=Windows_NT
> PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
> PROCESSOR_ARCHITECTURE=x86
> PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 4, GenuineIntel
> PROCESSOR_LEVEL=15
> PROCESSOR_REVISION=0204
> ProgramFiles=C:\Program Files
> PROMPT=$P$G
> SESSIONNAME=Console
> SystemDrive=C:
> SystemRoot=C:\WINDOWS
> TEMP=C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp
> TMP=C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp
> tvdumpflags=10
> USERDOMAIN=JUDGEPC
> USERNAME=Richard Doyle
> USERPROFILE=C:\Documents and Settings\Richard Doyle
> windir=C:\WINDOWS
>
> C:\Documents and Settings\Richard Doyle>
>
> "David Candy" wrote:
>
> > Right click the title bar of the command prompt, Edit menu. Note this is
not
> > done in a windows way. You choose Mark, select the text, then go back to
the
> > menu and choose Copy (or the enter key).
> > "RichardD" <RichardD@discussions.microsoft.com> wrote in message
> > news:BF0BD01E-2023-4A4C-84A2-BAF345E46987@microsoft.com...
> > > David,
> > > It does appear as if there is an invalid or missing path. The cacls
> > command
> > > does work if I run it from the c:\windows\system32 path.
> > > After I run "SET", I cannot figure out how to cut and paste. I can
> > "Select
> > > All", but I cannot cut or copy. If, after "Select All", I hit the
right
> > > mouse button again, the highlighting goes away.
> > > Can you tell me how to Cut and Paste from the Command Prompt? Or, is
> > there
> > > a particular piece of information you are looking for from the SET
> > results?
> > > To summarize my problem, last week, after I first installed Photoshop
CS2,
> > > every thing seemed to work fine, with the exception of the HELP menu.
> > After
> > > loading CS2, you get the top menu line...File Edit Image ....
> > Window
> > > Help. Last week, after I first loaded CS2, when selecting the Help
menu,
> > I
> > > immediately got an error message. I believe it was Error
1316...network
> > > error. Remember...this was last week. The situation got worse as I
> > > uninstalled COMPLETELY the program, until Monday afternoon, when I was
> > able
> > > to load everything again from a new administrator user, and by
completely
> > > uninstalling Zone Alarm and a couple of other programs. I did not
> > uninstall
> > > Norton, but I shut it off in MSCONFIG.
> > > Now, CS2 works with most applications, except the HELP menu. Things
are
> > > better...when now selecting HELP, I actually get the Adobe Help Center
> > > window. I get a list of Help Topics on the left of the screen. As an
> > > example, one topic is "Getting Started." If I click on this, I get
the
> > next
> > > menu list, including "Installation and Registration." If I click on
> > > "Installation and Registration," I get the next menu list, including
"To
> > > Install." If I click on this last item, I immediately get an error
dialog
> > > box. It says "The operation could not be completed." No error number
is
> > > listed. This happens for all but 1 of the help topics.
> > > I will continue trying to see if I can figure out hot to cut and paste
> > from
> > > the command prompt.
> > > Thanks for your help so far,
> > > Richard
> > >
> > >
> > >
> > > "David Candy" wrote:
> > >
> > > > But I don't know what the big problem is (people aren't quoting all
> > previous
> > > > messages). I gather it has something to do with Adobe Photoshop
> > Elements.
> > > > Path is also used to find dlls though under most circumstances dlls
are
> > > > found before it gets to paths - path is the last place it looks for
> > dlls.
> > > >
> > > > Regard to cacls - this error is caused by a faulty path or a deleted
> > file.
> > > > If it's a faulty path then Dick (I have a filthy mind) can still
run
> > cacls
> > > > by so
> > > >
> > > > c:\windows\system32\cacls WhateverFileOrFolder
> > > >
> > > > Many programs use environmental variables, esp %systemroot%. Adobe
may
> > use
> > > > this and if one variable (Path) is bad then others may be too.
> > > >
> > > > So type Set and copy and paste what it says.
> > > >
> > > >
> > > >
> > > > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > > > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > > > >
> > > > > > Adobe had me run cacls not on their help program, but rather on
"All
> > > > Users"
> > > > > > and a couple of other folders in an attempt (I think) to see
what
> > > > permissions
> > > > > > were granted.
> > > > >
> > > > > David has chimed in about path and cacls. He's much better
informed on
> > > > > cacls than I.
> > > > >
> > > > > Is there anything in Event Viewer or an on screen error message
when
> > > > > Adobe's help doesn't appear? I currently have their Photoshop
Elements
> > > > > program installed. That help file is html based and I get a
message
> > from
> > > > IE
> > > > > about active content being blocked. Besides IE, internet security
> > > > programs,
> > > > > such as Norton's, may block this kind of content as well.
> > > > >
> > > > > --
> > > > > Sharon F
> > > > > MS-MVP ~ Windows Shell/User
> > > >
> > > >
> > > >
> >
> >
> >

David Candy
07-10-2005, 12:11 AM
See the post you haven't read yet.
"RichardD" <RichardD@discussions.microsoft.com> wrote in message
news:DBBF7E70-BDB3-4B0A-9B57-B85BCC1EB3AD@microsoft.com...
> David,
>
> When I type "path" at the command prompt, now, I get the response
"<null>".
> Also, the "cacls" command now only works again in c:\windows\system32. If
I
> am in any other directory, I get the error message I mentioned earlier.
>
> Richard
>
> "David Candy" wrote:
>
> > Right click the title bar of the command prompt, Edit menu. Note this is
not
> > done in a windows way. You choose Mark, select the text, then go back to
the
> > menu and choose Copy (or the enter key).
> > "RichardD" <RichardD@discussions.microsoft.com> wrote in message
> > news:BF0BD01E-2023-4A4C-84A2-BAF345E46987@microsoft.com...
> > > David,
> > > It does appear as if there is an invalid or missing path. The cacls
> > command
> > > does work if I run it from the c:\windows\system32 path.
> > > After I run "SET", I cannot figure out how to cut and paste. I can
> > "Select
> > > All", but I cannot cut or copy. If, after "Select All", I hit the
right
> > > mouse button again, the highlighting goes away.
> > > Can you tell me how to Cut and Paste from the Command Prompt? Or, is
> > there
> > > a particular piece of information you are looking for from the SET
> > results?
> > > To summarize my problem, last week, after I first installed Photoshop
CS2,
> > > every thing seemed to work fine, with the exception of the HELP menu.
> > After
> > > loading CS2, you get the top menu line...File Edit Image ....
> > Window
> > > Help. Last week, after I first loaded CS2, when selecting the Help
menu,
> > I
> > > immediately got an error message. I believe it was Error
1316...network
> > > error. Remember...this was last week. The situation got worse as I
> > > uninstalled COMPLETELY the program, until Monday afternoon, when I was
> > able
> > > to load everything again from a new administrator user, and by
completely
> > > uninstalling Zone Alarm and a couple of other programs. I did not
> > uninstall
> > > Norton, but I shut it off in MSCONFIG.
> > > Now, CS2 works with most applications, except the HELP menu. Things
are
> > > better...when now selecting HELP, I actually get the Adobe Help Center
> > > window. I get a list of Help Topics on the left of the screen. As an
> > > example, one topic is "Getting Started." If I click on this, I get
the
> > next
> > > menu list, including "Installation and Registration." If I click on
> > > "Installation and Registration," I get the next menu list, including
"To
> > > Install." If I click on this last item, I immediately get an error
dialog
> > > box. It says "The operation could not be completed." No error number
is
> > > listed. This happens for all but 1 of the help topics.
> > > I will continue trying to see if I can figure out hot to cut and paste
> > from
> > > the command prompt.
> > > Thanks for your help so far,
> > > Richard
> > >
> > >
> > >
> > > "David Candy" wrote:
> > >
> > > > But I don't know what the big problem is (people aren't quoting all
> > previous
> > > > messages). I gather it has something to do with Adobe Photoshop
> > Elements.
> > > > Path is also used to find dlls though under most circumstances dlls
are
> > > > found before it gets to paths - path is the last place it looks for
> > dlls.
> > > >
> > > > Regard to cacls - this error is caused by a faulty path or a deleted
> > file.
> > > > If it's a faulty path then Dick (I have a filthy mind) can still
run
> > cacls
> > > > by so
> > > >
> > > > c:\windows\system32\cacls WhateverFileOrFolder
> > > >
> > > > Many programs use environmental variables, esp %systemroot%. Adobe
may
> > use
> > > > this and if one variable (Path) is bad then others may be too.
> > > >
> > > > So type Set and copy and paste what it says.
> > > >
> > > >
> > > >
> > > > "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
> > > > news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
> > > > > On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
> > > > >
> > > > > > Adobe had me run cacls not on their help program, but rather on
"All
> > > > Users"
> > > > > > and a couple of other folders in an attempt (I think) to see
what
> > > > permissions
> > > > > > were granted.
> > > > >
> > > > > David has chimed in about path and cacls. He's much better
informed on
> > > > > cacls than I.
> > > > >
> > > > > Is there anything in Event Viewer or an on screen error message
when
> > > > > Adobe's help doesn't appear? I currently have their Photoshop
Elements
> > > > > program installed. That help file is html based and I get a
message
> > from
> > > > IE
> > > > > about active content being blocked. Besides IE, internet security
> > > > programs,
> > > > > such as Norton's, may block this kind of content as well.
> > > > >
> > > > > --
> > > > > Sharon F
> > > > > MS-MVP ~ Windows Shell/User
> > > >
> > > >
> > > >
> >
> >
> >

Sharon F
07-10-2005, 12:11 AM
On Wed, 25 May 2005 15:24:01 -0700, RichardD wrote:

> David, Sharon...
>
> Just a follow-up. I looked at your messages again, and I see that you
> wanted me to run "path" at the command prompt. When I do this, the result is
> "c:\windows\system32".
>
> Now, when I type "cacls" at the command prompt, I do get the proper messages
> for this command, regardless of which path I type it in. Don't know what I
> did, but it appears to work properly now.
>
> I'm still having trouble with Photoshop CS2...the help file just isn't
> working or loading properly. I'm still trying some things...
>
> Richard
>
> "David Candy" wrote:
>
>> But I don't know what the big problem is (people aren't quoting all previous
>> messages). I gather it has something to do with Adobe Photoshop Elements.
>> Path is also used to find dlls though under most circumstances dlls are
>> found before it gets to paths - path is the last place it looks for dlls.
>>
>> Regard to cacls - this error is caused by a faulty path or a deleted file.
>> If it's a faulty path then Dick (I have a filthy mind) can still run cacls
>> by so
>>
>> c:\windows\system32\cacls WhateverFileOrFolder
>>
>> Many programs use environmental variables, esp %systemroot%. Adobe may use
>> this and if one variable (Path) is bad then others may be too.
>>
>> So type Set and copy and paste what it says.
>>
>>
>>
>> "Sharon F" <sharonfDEL@ETEmvps.org> wrote in message
>> news:#av0XwOYFHA.2756@tk2msftngp13.phx.gbl...
>>> On Tue, 24 May 2005 22:14:01 -0700, RichardD wrote:
>>>
>>> > Adobe had me run cacls not on their help program, but rather on "All
>> Users"
>>> > and a couple of other folders in an attempt (I think) to see what
>> permissions
>>> > were granted.
>>>
>>> David has chimed in about path and cacls. He's much better informed on
>>> cacls than I.
>>>
>>> Is there anything in Event Viewer or an on screen error message when
>>> Adobe's help doesn't appear? I currently have their Photoshop Elements
>>> program installed. That help file is html based and I get a message from
>> IE
>>> about active content being blocked. Besides IE, internet security
>> programs,
>>> such as Norton's, may block this kind of content as well.
>>>
>>> --

There are some problems with your setup. Hopefully just related to the path
which David is helping you with. I would think that if the problems were
more extensive that you would be having more widespread problems.

--
Sharon F
MS-MVP ~ Windows Shell/User

RichardD
07-10-2005, 12:11 AM
David,

I have finally gotten Photoshop close to where it's best has been...the
Bridge function in Photoshop now works, but only after getting into SAFE Mode
and repairing permissions on the "C:\Documents and Settings\All Users". In
SAFE Mode, I right clicked on "All Users"; selected Properties; hit the
"Security" tab; then clicked on "Advanced". I then highlighted
"Administrators"; then checked the box that says "Replace permission
entries...." Then I hit apply.

This is not the original problem I had with the HELP functions in Photoshop,
but it is a problem I have had this past week whenever I've completely
uninstalled Photoshop and reinstalled it. I found this on a PHotoshop CS2
users forum...a guy was having similar problems to what I was having with
this Bridge function (he didn't mention the HELP problem).

Can you tell me in more detail what you want me to do with the r/c on the
last file that worked, etc.? I cannot r/c in Photoshop and get the View
Source option you mention, so maybe I'm not doing it correctly.

Also, below is the latest results of running the PATH command, after fixing
it like you suggested.

I'm calling it a night...but thanks so much for your help so far.

Richard

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard Doyle>path
PATH=c:\windows\system32;c:\windows;c:\windows\system32\wbem;C:\Program
Files\Common Files\Adobe\AGL

C:\Documents and Settings\Richard Doyle>


"David Candy" wrote:

> Try r/c the last page that work and choose View Source. Then also get the
> View Source on the page that doesn't work. Also right click the last link
> and choose Properties. You are trying to work out what locations it wants.
>
> This is from OE's Help file when r/c - Properties on a link - the address is
> composed of a filename and the filename of the actual page (which is
> normally stored in the Help file - Help files are big files filled with lots
> of little files)
>
> mk:@MSITStore:C:\WINDOWS\help\msoe.chm::/conn_connect_oe.htm
>
> This is the actual code on the page for a link when doing View Source
>
> <A HREF="conn_connect_oe.htm">Set up Outlook Express to reduce online
> time</A>
>
> You can see the link only specifies the filename of the page
>
> Does the help file work if you find it in Explorer and double click it.
>
> Your path is wrong (System Infomation doesn't work I suspect) but is not so
> wrong that Adobe should care.
>
> In System in Control Panel on its Advanced tab, Environmental Variables make
> path = to
>
> c:\windows\system32;c:\windows;c:\windows\system32\wbem
>
> This will prevent future niggly problems.
>
>


MSCONFIG and Administrator