Remote Assistance - Full Control



Zodiac
07-10-2005, 12:10 AM
Hi all,

Are support engineers are allowed to take over the users screen with Remote
Assistance and have full control.

However now the user first has to click yes to allow them remote view and
then they have to click yes to allow full Control.

Is there a setting (gpo, registry,..) wich I can configure to allow this in
1 click??

thks

Z.

Sooner Al [MVP]
07-10-2005, 12:10 AM
No, the best you can do is to use the "offer" functionality in a domain
environment. Permission to both view and take control of the Novice PC
desktop must always come from the Novice user...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual
benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...


"Zodiac" <geen-te.le.foon@x-s--tyy.xq> wrote in message
news:Xns96896D522BDE4noEMailNotvlidxq@207.46.248.16...
> Hi all,
>
> Are support engineers are allowed to take over the users screen with
> Remote
> Assistance and have full control.
>
> However now the user first has to click yes to allow them remote view and
> then they have to click yes to allow full Control.
>
> Is there a setting (gpo, registry,..) wich I can configure to allow this
> in
> 1 click??
>
> thks
>
> Z.

Zodiac
07-10-2005, 12:10 AM
"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in
news:eCg8l5IgFHA.460@TK2MSFTNGP09.phx.gbl:

> No, the best you can do is to use the "offer" functionality in a domain
> environment. Permission to both view and take control of the Novice PC
> desktop must always come from the Novice user...
>

yes we already use the offer (via SMS 2003) but with the sms 2.0 client the
user had to click only once... To be honest I don't see the point of doing
it twice....

but thks for your answer...

rgds,

Z.

Jeffrey Randow (MVP)
07-10-2005, 11:34 AM
Don't use Remote Assistance...

Try the shadow functionality that will allow you to observe/take
control of a workstation:
http://support.microsoft.com/default.aspx?scid=kb;en-us;279656&sd=tech
---
Jeffrey Randow (Windows Networking MVP)
jeffreyr-support@remotenetworktechnology.com
http://www.networkblog.net (My Networking Blog)
http://www.remotenetworktechnology.com (Support Site)

On Mon, 04 Jul 2005 05:06:51 -0700, Zodiac
<geen-te.le.foon@x-s--tyy.xq> wrote:

>"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in
>news:eCg8l5IgFHA.460@TK2MSFTNGP09.phx.gbl:
>
>> No, the best you can do is to use the "offer" functionality in a domain
>> environment. Permission to both view and take control of the Novice PC
>> desktop must always come from the Novice user...
>>
>
>yes we already use the offer (via SMS 2003) but with the sms 2.0 client the
>user had to click only once... To be honest I don't see the point of doing
>it twice....
>
>but thks for your answer...
>
>rgds,
>
>Z.


Remote Assistance - Full Control