Remote assitance and VPN



bc
07-09-2005, 11:10 PM
After enabling incoming connections (RRAS) on XP Pro for a VPN I can no
longer request Remote Assistance. The error I get is "Remote Assistance
failed. Please try again." and an error is generated in the log "A
certificate could not be found. Connections that use the L2TP protocol over
IPSec require the installation of a machine certificate, also known as a
computer certificate. No L2TP calls will be accepted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I don't understand this because Remote Assistance should generate it's own
certificate. I have tried deleting the IC but have had no luck wit RA. Any
help would be appreciated.


Remote assitance and VPN