OfficeJet 7410 All-in-One & 2003 Terminal Services - HELP



eugenefl
07-09-2005, 11:10 PM
Greetings all.

SPECIFICATIONS: (host) Windows Server 2003 w/ Terminal Services, (client)
WindowsXP Pro SP2, (printer) HP OfficeJet 7410 All in One

SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally installed
(USB) HP OfficeJet 7410 cannot print to his 7410 while connected to our
Windows Server 2003 via Terminal Services.

PROBLEM: Although the printer is installed correctly and can be printed to
locally, when connected via Remote Desktop / TS the printer does not appear
in his remote session. I was able to duplicate the problem and correct it on
my end but his computer is persistent in not displaying the printer while
remotely connected.

TROUBLESHOOTING: Connected and installed the OfficeJet 7410 directly to the
Terminal Server and confirmed a correct driver install; simulated problem by
connecting the 7410 to a laptop outside of our network and was able to
correctly display the 7410 in an RDC session - success; Problem still
persists on the user's end; Verified user had "Local Resources > Printers"
checked; Verified user was able to print locally.

Thank you in advance for any assistance you can provide. If I have missed
anything please let me know.

Eugenio

Robin Walker [MVP]
07-09-2005, 11:10 PM
eugenefl <eugenefl@discussions.microsoft.com> wrote:

> SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally
> installed (USB) HP OfficeJet 7410 cannot print to his 7410 while
> connected to our Windows Server 2003 via Terminal Services.

Check out:
http://support.microsoft.com/default.aspx?scid=kb;en-us;302361

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not
Redirected in a Remote Desktop or Terminal Services Session

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk


OfficeJet 7410 All-in-One & 2003 Terminal Services - HELP