Re: Some kind of effective way to offer Remote Support



Sooner Al [MVP]
07-09-2005, 11:09 PM
Ok...This is getting boring..

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message news:...
> Belay those four URL's... Use these instead... Google is doing me in today...:-)
>
> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3080­13
> http://support.microsoft.com/kb/301527/
> http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
> http://support.microsoft.com/kb/306496/
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
>
> "Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message news:...
>> This solution works over a network in a work group environment...
>>
>> http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html
>>
>> If your talking about a domain or trusted domain environment you could use the Remote Assistance
>> "Offer" functionality......instead of
>> waiting for the novice to ask for help...
>>
>> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3080­13
>> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3015­27
>> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3106­29
>> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3064­96
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows Networking)
>>
>>
>> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no rights...
>>
>>
>> "jepp" <jepp@discussions.microsoft.com> wrote in message
>> news:B708819F-45D4-4331-ABE7-D3EC2D702959@microsoft.com...
>>>I want to do Remote Assistance for a number of clients. They boarder on the
>>> PC-illiterate and I really want to find a better solution than the Ask for
>>> Help scenario. It's caused me to maintain multiple dummy hotmail accounts and
>>> I still regularly am pulling my hair out just talking the remote user into
>>> successfully asking for help.
>>>
>>> There has got to be a better way. I've looked at the commercial offerings
>>> and feel they are cost prohibitive. I would never recover the costs from my
>>> clients.
>>>
>>> Is there a way I can configure a remote machine (or better yet have them
>>> insert a disk or something) that would allow me to take control of the
>>> desktop? I'm all for security and I'm all for them authorizing my access but
>>> I need something easy and manageable.
>>>
>>> I have access to and looked at SBS and terminal services but they seem to
>>> have their shortcomings as well.
>>>
>>> Your opinions and horror stories are welcome
>>>
>>> Thanks ALL
>>>
>>
>>
>
>


Re: Some kind of effective way to offer Remote Support