Re: Some kind of effective way to offer Remote Support



Sooner Al [MVP]
07-10-2005, 12:09 AM
Belay those four URL's... Use these instead... Google is doing me in today...:-)

http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3080­13
http://support.microsoft.com/kb/301527/
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/kb/306496/

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...


"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message news:...
> This solution works over a network in a work group environment...
>
> http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html
>
> If your talking about a domain or trusted domain environment you could use the Remote Assistance
> "Offer" functionality......instead of
> waiting for the novice to ask for help...
>
> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3080­13
> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3015­27
> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3106­29
> http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3064­96
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
>
> "jepp" <jepp@discussions.microsoft.com> wrote in message
> news:B708819F-45D4-4331-ABE7-D3EC2D702959@microsoft.com...
>>I want to do Remote Assistance for a number of clients. They boarder on the
>> PC-illiterate and I really want to find a better solution than the Ask for
>> Help scenario. It's caused me to maintain multiple dummy hotmail accounts and
>> I still regularly am pulling my hair out just talking the remote user into
>> successfully asking for help.
>>
>> There has got to be a better way. I've looked at the commercial offerings
>> and feel they are cost prohibitive. I would never recover the costs from my
>> clients.
>>
>> Is there a way I can configure a remote machine (or better yet have them
>> insert a disk or something) that would allow me to take control of the
>> desktop? I'm all for security and I'm all for them authorizing my access but
>> I need something easy and manageable.
>>
>> I have access to and looked at SBS and terminal services but they seem to
>> have their shortcomings as well.
>>
>> Your opinions and horror stories are welcome
>>
>> Thanks ALL
>>
>
>


Re: Some kind of effective way to offer Remote Support