Remote Assistance can't find program to run



Harold Fromm
07-10-2005, 12:09 AM
For a year Remote Assistance worked fine. Then it suddenly stopped finding
the program needed to run when I received a request for assistance. The
request comes with an icon for RCBuddy.MsRcIncident plus a number. When it
asks for a program to run this, the list I get lacks Help and Support, which
seems to be what it's looking for. Using Folder Options I make sure that
Help and Support is associated with MsRcIncident files but to no avail. The
request for help won't run and the programs I am offered lack the one I need
(Help and Support) and have made arrangements for in Folder Options. What
next?

Harold Fromm

Sooner Al [MVP]
07-10-2005, 12:09 AM
Some old threads suggest this could be an issue with some email clients (not Outlook or Outlook
Express) renaming the file by appending a version number to the end.

http://groups-beta.google.com/groups?as_q=RCBuddy.MsRcIncident&num=10&scoring=r&hl=en&as_epq=&as_oq=&as_eq=&as_ugroup=*.work_remotely&as_usubject=&as_uauthors=Sooner+Al&lr=&as_drrb=q&as_qdr=&as_mind=1&as_minm=1&as_miny=1981&as_maxd=15&as_maxm=5&as_maxy=2005&safe=off

Try removing the number extension.

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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"Harold Fromm" <hfromm@earthlink.net> wrote in message
news:SAxhe.713$X92.667@newsread2.news.pas.earthlink.net...
> For a year Remote Assistance worked fine. Then it suddenly stopped finding the program needed to
> run when I received a request for assistance. The request comes with an icon for
> RCBuddy.MsRcIncident plus a number. When it asks for a program to run this, the list I get lacks
> Help and Support, which seems to be what it's looking for. Using Folder Options I make sure that
> Help and Support is associated with MsRcIncident files but to no avail. The request for help won't
> run and the programs I am offered lack the one I need (Help and Support) and have made
> arrangements for in Folder Options. What next?
>
> Harold Fromm
>


Remote Assistance can't find program to run